AddressDescription
The Associate Director role within Full-Service Commercial (FSC) is responsible for managing the overall solution development process and ensuring there is integration both within and across functions and business units. The Associate Director, FSC is expected to be a “player coach” who manages team members and steps in as necessary to ensure a smooth process, ensure quality control, and provide guidance and leadership to the team.
The Associate Director, FSC determines the initial solution design approach and the various follow-up actions needed to bridge prospective clients from an initial solution presentation to sold (i.e. awarded) work. The Associate Director must be comfortable communicating directly with clients and translating their stated and unstated asks into direction for how the FSC Design team will respond. Once a solution has been sold (i.e. awarded) the Associate Director works to transition to the Delivery team who is then responsible for executing on the solution.
The Associate Director works closely with different stakeholder groups both within the FSC team and across the greater Syneos Health organization. They must effectively manage team members of varying levels and experience, including direct and indirect reports.
The Associate Director is also responsible for defining and continuously improving operational processes that make cross-business unit collaboration and solution development easier. The expectation is that the SDM either lead or actively drive improvements in areas to which they are assigned.
JOB RESPONSIBILITIES
- Manage opportunity activation, clearly communicating with the FSC Design team and business units to share all relevant and necessary information (including opportunity approach) to design an initial solution.
- Routinely quality check work throughout the solution development process, asking critical questions where necessary to ensure the solution is integrated, is aligned with the approach, and meets the client needs.
- Manage the consultant(s) aligned to the opportunity to ensure they are driving the solution development. Engage the FSC pooled consultants and business units as appropriate to create content in support of solution designs.
- Participate in virtual and live client presentations, while actively listening to document any follow-up actions.
- Determine the approach for leading any follow-up activities that bridge to sold (i.e., awarded) work. As these activities can vary greatly in complexity and effort, the SDM must be comfortable working through ambiguity.
- Navigate internal processes and client needs to facilitate the development of contracts, work orders, and other legal documents.
- Continuously keep all key stakeholders updated on the opportunity status, including client decision timing and outstanding actions.
- Ensure the smooth hand-off of the solution to the delivery teams by onboarding team members and transferring client relationships.
- Lead weekly operations meetings where resources are assigned to opportunities and special projects.
- Act as a line manager to consultant(s). Provide guidance and coaching to staff.
QUALIFICATION REQUIREMENTS
Required
- Bachelor’s Degree
- Minimum 5 years of relevant working experience in the Lifesciences industry or consulting
- Significant Program and Project Management experience in matrixed organizations
- Management consulting or services company experience (e.g., CRO, CCO)
- Excellent communications and people management skills
- Proficiency in MS Office suite (PowerPoint, Excel, Word)
- Ability to handle ambiguity and multiple concurrent assignments
- Willingness to travel ~25%
- The drive for self-development, the ability to collaborate, and an action-oriented work ethic
Preferred
- Master’s Degree or higher (MBA, MS, MPH, MHA)
- PMP certification
- Life Science industry experience
At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.
Why Syneos Health? Here, you’re a part of the big picture. You will collaborate with colleagues across clinical and commercial disciplines to guide premarket development through post-market commercial strategy. Every project is a chance to solve a new challenge, learn from your colleagues, and advance your career. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients’ lives around the world.
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Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)
