Associate Performance Analyst

The Opportunity

Do you enjoy working with data to contribute with planning and decision-making? Do you like getting stuck into the detail and working collaboratively to achieve business objectives? You may be the right person for this great opportunity within the UK Parliament!

We aim to use evidenced-based insights to enhance planning and decision-making to commission and carry out work which will further develop PDS' quality of service, productivity, efficiency and ultimately value for money.

One of the primary responsibilities of the Associate Performance Analyst is to provide support and assistance to the Performance Manager in the provision of creating and maintaining reliable PDS operational reports, customer experience reports such as service monitoring/availability, trends and insights.

• support the Performance Manager in collecting and presenting key performance data relating to PDS operational service delivery.
• proactively help in ensuring that performance reporting service meets the requirements of the agreed service level standards.
• communicate PDS service performance information against key indicators to internal stakeholders as necessary and in a way that enhances their ability for to make business decisions.
• help teams understand reporting needs by providing quantitative and qualitative evidence from operational service delivery data and analytics.
• use digital platforms to support automated and real-time collection and presentation of data where possible.
• share examples of best practice in performance reporting from external sources for benchmarking purposes.
• identify and report on delivery obstacles to improving operational performance reporting and support the work to overcome those obstacles.

The above list of key responsibilities is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and banding of the post.

What You Need

• experience of research, accurate collection, and organisation of relevant data to help form reporting and Must be able to use MS Office 365 Products professionally e.g. Excel and SharePoint.
• a systematic, analytical and 'can-do' approach to problem solving, exercise sound judgement and interpretative ability to problems which requires fact finding and analysis. Proactively apply different techniques and methods in analysing and resolving them.
• demonstrate planning and organisational skills and ability to prioritise, meet deadlines and cope with fluctuations in workload.
• excellent verbal and written communication skills including but not limited to providing regular progress update reports both verbally and in writing.
• experience of good records management practices, data protection, information security and understanding of the need to comply to wider Parliament-wide policies.
• ability to take decisions on day-to-day issues relating to own work and without close supervision.
• the ability to pass security clearance, backed by the right to work in the UK

About The Team

Aligned with the digital transformation, the Performance Team continues to deliver cross-PDS collaborations as part of executing department-wide strategic initiatives. Through these efforts, we are looking to enhance our ability to schedule, plan and manage resources in order to meet growing service demands. Assessing the efficiency of resource utilisation and identifying potential risks arising from resource constraints are essential measures in aligning with PDS objectives.

About Us

UK Parliament is steeped in history and tradition. It is an important part of UK life and we need to ensure as many people as possible can engage with its work. This is why we are at the start of a huge transformation programme powered by technology. The Parliamentary Digital Service (PDS) works with the House of Commons and the House of Lords with all their IT and digital needs. We are here to realise the digital ambitions of a modern Parliament and welcome you to join us in building a digital democracy.

Our Package

Please refer to our Candidate Information Pack for a full list of our benefits which include:

• up to 35 days annual leave in addition to bank holidays
• generous maternity pay policy up to 6 months full pay
• great pension scheme options (contributory and non-contributory)
• on-site subsidised gym, nursery, catering, post office, travel office and GP
• flexible options including hybrid working and family friendly policies

How To Apply

Please make sure you're clear on the requirements of the role. These can be found in the Job Description and Candidate Information Pack. You will need to upload a CV and show how you meet up to the first five criterion. Our application process is anonymous, so please remove any personal information from your CV.

Apply By:

Interviews: TBC

Format: Panel Interview (Remote)

Our Culture

For our people, we provide an amazing opportunity to bring their talents to an institution that sits right at the heart of society in the UK. We are helping to change UK Parliament and strengthen democracy. What matters here is your potential for growth and your commitment to playing your part in our ongoing success.

We are passionate about providing an environment which promotes inclusion, diversity and equality. Regardless of your age, gender, ethnicity, beliefs or any of the other things that make you, you. We welcome applications from people who feel under-represented in the workforce. This includes those who may feel disadvantaged because of their socioeconomic circumstances.