Bcft Business Support Officer (Bso2405)

Department of Children’s Services

Service Area          Business Services Support - Children’s Social Care

Post Title               Business Support Officer

Band / Grade          Band 6 - £23,893 - £25,979 (pro rata for part time posts)

Hours                     37 hours/18.5 hours Permanent

• 1 x permanent CCHDT at Shipley Town Hall
• 2 x permanent post and 1 x fixed term at Keighley Town Hall
•  1 x permanent Owlet, Shipley
• 1.5 x permanent  Keighley – Early Help and Prevention   

The Secretary of State for Education, Bradford Metropolitan District Council, Ofsted and Bradford’s Children’s Services Commissioner all agreed in early 2022 that, despite the efforts of the council and the undoubted commitment of children’s social workers and other children’s services staff, the improvements needed to deliver consistently safe and effective children’s services cannot currently be achieved within the council.

From 1 April 2023, the Trust assumes the legal responsibility for delivering a wide range of services for children and young people on behalf of the council. While Bradford Council is responsible for funding the Trust and has statutory accountability for the effective delivery of services for children and young people, the Trust is responsible for determining how those outcomes are achieved and for the day-to-day running of children’s services. This is an important opportunity to renew our approach to delivering the support that Bradford’s children, young people and families need, by renewing services and creating a new organisation – and we are grasping that opportunity with both hands. 

Moving colleagues and services into the Trust enables us to make a fresh start as an integrated team in a new organisation, with a clear purpose and a supportive culture, building on the improvements that have been made over the past 15 months under Children’s Services’ interim leadership. We are bringing the mindset, dynamism and energy of a start-up together with the national expertise and determination of the Trust’s Board and senior leadership and our colleagues’ practical experiences of providing children’s services in Bradford. And we are in charge of our own destiny in our own dedicated organisation.

We will build on our own expertise, best practice and recent improvements, learn from what isn’t working and embrace the opportunity to do things differently. We know that our own colleagues across the Trust have a wealth of expertise and experience, they know the community they serve and they are therefore best placed to bring new ideas for improvements. We will draw on this rich pool of knowledge and ideas as we co-produce our future improvements. We invite you to join this team dedicated to improving outcomes for all our children and young people.  

Business Support Services within Bradford Children and Families Trust work closely to support and enable our Executive and Senior leaders, Early Help, Social Work, Performance, Partners, Finance and Corporate Services teams and provide essential support in the effective day to day running of Children’s services.

We are keen to further invest in our workforce and are recruiting x 8 Business Support Officers on both a full time and/or part time basis at various locations across the Bradford District to provide additional support our practice staffing teams in achieving better outcomes for children and families.

About You….

You will be a proactive and passionate about Children’s Services and achieving better outcomes for children and young people. You will be able to provide the highest quality administration service delivery and performance.  You will be able to work effectively within a dedicated team environment, be customer focused and able to deliver the role with a flexible approach.

Key skills we will be looking for include:

•  Excellent administrative skills including minute taking and sound knowledge of various computer packages including Microsoft Excel and Word.
•  A good friendly attitude for first point of contact including reception duties and answering and responding to calls from the public, parents and partners.
•  Accuracy and attention to detail
•  Ability to work on own initiative with a pro-active approach to all tasks to ensure business objectives are met
•  An ability to work flexibly as part of a diverse team environment, providing cover when needed to ensure continuity of service provision
•  Experience of dealing with number of conflicting and changing priorities effectively to achieve business objectives and ensure deadlines are met
•  Demonstrate experience and understanding in working in an outcome focused environment, and working towards continuous improvement.

Required skills and qualifications:

• 3 years’ previous administrative experience
• RSA Level 2 or NVQ Level 2 in Business Administration or equivalent
• 5 GCSE, (Level A-C in English and Maths) or equivalent
• Excellent IT skills in the use of a variety of software for data handling and transmission
• Excellent communication and customer service skills at all levels
• Excellent attention to detail
• Knowledge of Information, Case management and Financial Systems are desirable

Please read the job profile document for relevant experience and qualifications and for further information and criteria which will be used for shortlisting. 

If you would like to contact us with any questions about the role or working for Bradford Council, please do not hesitate to contact Rebecca Simmonds by e-mailing Rebecca.simmonds@bradford.gvo.uk

An enhanced disclosure check with the Disclosure and Barring Service will be undertake for this post

The Code of Practice on the English language requirement for public sector workers, Part 7 of the Immigration Act 2016, requires that Councils ensure that all candidates applying for customer facing posts must be assessed in order to establish their fluency in English.

 The criteria under special knowledge and experience on the job profile which is shown in this advert, outlines what level of fluency you will be expected to demonstrate.  Therefore, it is essential that you provide examples in your application.

Please find below attachments

Job Profile