Benefits And Council Tax Officer

Monday - Friday
9am - 5pm
Ongoing Temp position
Office based
16.50- 17.50p/h PAYE
Must have previous experience working with Council Tax/Benefits

Overall Purpose of Job

To serve the customers of the Council by collecting the right Council Tax from the right person at the right time, and paying the right benefit to the right customer at the right time.

To put the Council's vision of seamless local front office service delivery into practice, providing services which reflect and meet the needs of the local community and to support the overall delivery of the Council Tax and Benefits service.

Job Context

1. The post holder reports to a Council Tax and Benefits Team Manager.

2. The post holder will be expected to work across any of the service points within the service.

3. The post holder will work flexibly and work as an effective team member.

4. The post holder may be required to undertake home visits or property inspections.

5. The post holder will be required to work some evenings, weekends and occasional public holidays in order to meet service requirements and in order to ensure appropriate representation of the Council with residents, the Mayor and elected members, and external bodies.

6. The post holder will be required to wear a uniform and to ensure that all staff adhere to this dress code.

Key Tasks and Accountabilities:

Key tasks and accountabilities are intended to be a guide to the range and level of work expected of the post holder. This is not an exhaustive list of all tasks that may fall to the post holder and employees will be expected to carry out such other reasonable duties which may be required from time to time.

To undertake all responsibilities listed below:

1. To contribute towards the implementation of a working culture that is result-orientated and customer-focused.

2. To be responsible for continuous personal development by requesting support where and when necessary.

3. To liaise with the staff of all departments, external organisations or customer representatives and attend meetings.

4. To demonstrate a strong commitment to the promotion of equal opportunities. Service Provision and Development

1. To maintain a high-level understanding of end-to-end customer interactions and to ensure appropriate levels of understanding throughout the designated service. 2. To participate in promotional events including community outreach and exhibitions etc.

3. To handle difficult or sensitive enquiries effectively using the appropriate body language, listening skills and rapport building.

4. To understand what matters to customers, and to ensure appropriate levels of understanding throughout the staff delivering services.

5. To help support the delivery of continuous improvement within services, by responding to customer demand, reducing and eliminating "waste", and improving performance and efficiency.

6. To work as part of the front office team to drive an innovative and demand-driven approach to service development, and to ensure that the Service is responsive to public/client needs and achieves efficiency in operation.

7. To demonstrate alignment with the Council's vision, aims and values.

8. To use effective communications, liaison and working relationships across the locality team.

9. To use all available information technology applications and other systems to provide information, advice and support for customers. Administration, Finance and Performance

1. To uphold all of the Council's policies and procedures.

2. To adhere to all appropriate standards, procedures and quality management systems and participate in promoting innovative methods for improving service quality.

3. To operate within the agreed planning and performance review systems to deliver professional front office service which is relevant, high quality and protects customer confidentiality.