Broadcast Engineer

Title: Broadcast Support Engineer

Role Type: Permanent

Location: Remote with occasional travel to Head Office in Reading

Salary: £45,000pa

The Role

I am working with a market leading Broadcast Systems Manufacturer who are searching for an enthusiastic Broadcast Support Engineer to work alongside customers worldwide, specialising in Asset Management and Workflow tool. To be a success in this position, you must have a genuine passion for helping and supporting customers, as well as the business itself.

Responsibilities

• Have a "customer first" approach to providing industry leading customer service with solutions to troubleshoot overcome challenges faced by customers
• Provide troubleshooting techniques to apply solutions to customers specific individual needs
• Work directly with the Account Management team to help reproduce and resolve issues
• Deliver projects that improve support/troubleshooting processes and overall technical support experience
• Create tutorials and other technical articles
• Log reports within SFDC, JIRA and support programs

Technical Skills Required

• Proven experience in supporting Media Asset Management and/or Broadcast Workflow solutions
• Degree qualified or equivalent combination of skills and experience
• Solid understanding of Video, Broadcast production techniques
• Commercial knowledge of digital and analogue electronics and digital and analogue video and audio systems
• Excellent knowledge of Compressed & Uncompressed Broadcast Standards such as 2110, 2022, NDI, SRT
• Knowledge of Broadcast test equipment such as Telestream PRISM, Phabrix, IP & SDI
• Understanding of IP switch configuration and network architecture such as L2 vs L3, PTP, Multicast
• Background of server-based applications and computer networking
• Working knowledge of Windows and Linux (Ubuntu)

MACLEAN MOORE JOB ID: JN906445MAM