Broker Account Manager

The role
We are looking for a Broker Account Manager (known internally as an Account Executive)
The team forms part of the Funding Circle Introducer Channel and will have day to day interactions with an assigned set of Broker Accounts, the brokers relationship managers and internal operations teams
Salary: £30,000 + OTE
Who are we?
Our mission is to build the place where small businesses get the funding they need to win.
We do this by uniting cutting-edge data and technology to deliver an unbeatable customer experience. With a decade of expertise under our belt, we've built a game-changer of a platform that's reshaping the landscape of SME lending. Say goodbye to lengthy applications and hello to lightning-fast decisions! In just minutes, SMEs across the UK can get an instant decision, giving them access to affordable funding in a flash.
99% of businesses are small businesses! And in most cases aren't given the finance they need to grow. We're here to change that because the world needs small business.
Want to learn more?

• We have a huge impact on the businesses that borrow through our platform, the communities they serve and the overall economy (last year £6.9bn of GDP generated). You can read our full Impact Report here: https://uk/impact
• To see what our customers think, visit our Trustpilot page: https://review/fundingcircle.com
• And we're still evolving! With over a decade leading the industry with our award winning core loans offering we are now well on our way to solving more SME finance challenges transforming into a multi-product lending platform.

What will you be doing?
You will support Introducer loan applications through the funnel to help the growth of business lending through introducers (for example; commercial mortgage/asset Introducers, Business Consultants, Accountants etc.). You will balance managing moving applications through whilst updating and responding to our Introducer community needs.
Alongside answering initial introducer enquiries, you will help to deliver excellent customer service across a variety of responsibilities:

• Taking inbound calls, managing, dealing and answering customer questions/queries
• Respond to Introducer enquiries within the agreed SLA timescales either by email or telephone and update our systems accordingly
• Request information from the Introducer either by email or telephone
• Update the Salesforce CRM system with all relevant information so that Introducer loan applications can move through the funnel from application to loan
• Develop strong working relationships with our Introducer sales teams
• Support the Introducer business reporting by keeping information accurate and updated
• Proactively problem solving, identifying and confidently mitigating any risks, issues or control weaknesses that arise in your day-to-day

What we're looking for

• Experienced working in a phone based sales environment
• KPI driven with the ability to work well under pressure
• Able to manage your time effectively
• Transparent and able to communicate with the customer - both good and bad
• Confident with a good telephone manner and strong interpersonal skills

At Funding Circle, we celebrate and support the differences that make you, you. We're proud to be an equal-opportunity workplace and affirmative-action employer. We truly believe that diversity makes us better .
Why join us?
Our Circler proposition is designed to support employees both in and out of work, and it is anchored around four pillars: Health, Wealth, Development & Lifestyle.
We offer hybrid working, with a blend of 2-3 days either in the office or at home. When you're in the office you can take advantage of our free barista and subsidised lunches through JustEat and we will help support your home working set-up. We support flexible working arrangements so please speak to our recruitment team if this is something you'd like to learn more about.
A few highlights:

• Health: Private Medical Insurance through Aviva, Dental Insurance through Bupa, MediCash, free access to online therapy sessions and exclusive discounts with Hertility for reproductive health support.
• Wealth: Octopus Money Coach, free mortgage advisor partnership and discounts across numerous retailers through Perks at Work.
• Development: Learning allowance and full access to internal Learning platform.
• Lifestyle: Gympass, Electric Car Scheme and more!

And finally, we have enhanced all of our parental leave policies - we actually won the AltFi Award for Diversity, Equity and Inclusion Initiative of the Year 2022 for our Partner Leave policy. You can read more here: https://article/10158_the-altfi-awards-2022-here-are-the-winners
Research shows that some people are less likely to apply to jobs unless they meet every single criteria. At Funding Circle we are committed to building diverse teams so please apply even if your past experience doesn't align perfectly with the requirements. You might just be the perfect addition to the team!
Want to Build The Incredible? We'd love to hear from you.