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Form of work
SalaryThe Department for Work and Pensions is one of the biggest government departments delivering vital services to some of the most vulnerable people in society. As part of the UK’s biggest public service department, we make sure that millions of people receive their State Pension and working age, disability and ill health benefits each year.
You’ll be part of the Targeted Case Review (TCR) project, within the Universal Credit (UC) Programme and part of the Change and Resilience Group portfolio.
Change and Resilience Group (CRG) lead on the Department’s portfolio of change programmes and projects. These programmes are involved in delivering the design and implementation of Universal Credit, alongside the transformation of our services, internally and externally, including focus on reducing fraud and error in our systems and modernising our services for all claimants. The unifying characteristic across the portfolio is that every change directly affects the lives of nearly every citizen in Great Britain.
Targeted Case Review project is delivering Universal Credit Claim Review (UCR); a new function developed to significantly reduce the stock of fraud and error within Universal Credit, addressing incorrectness and ensuring claimants are paid what they are entitled to.
This is a dynamic, fast-paced environment, working at the heart of Government on a project that aims to transform the welfare system and save taxpayers money and requires the ability to work under pressure and with agility to fast-paced change.
We are looking for an experienced design professional who can work across a wide variety of teams and the UC business analyst community to solve business problems.
Working within a multi-disciplinary team, you’ll be visible, accessible, and effective in collaborating, leading, and influencing others across UC Product/Programme, Digital, Policy, Operations and Service Delivery. You’ll exhibit inclusive, effective leadership and stakeholder management, comfortable taking a lead in solving business problems with clarity and conviction, seeking feedback from others, listening and acting on this.
Confident in facilitating meetings and workshops, you’ll utilise your negotiation and persuasion skills to influence key partners to achieve shared outcomes that support delivery of the design outcomes.
We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments that you require.
Key Duties
With a proven track record in business analysis and stakeholder engagement you will:
- Design and deliver effective business processes to support the department’s TCR project, using your skills to bring together the right stakeholders to hypothesise, understand user-needs, and define how we could solve problems.
- Leading on defining end-to-end business processes for a fraud and error intervention considering opportunities, benefits, and risks when mapping existing processes and applying lean thinking to spot waste.
- Act as lead point of contact, regularly engaging with TCR partners to identify, develop and deliver design activity.
- Bringing together a wide range of stakeholders, including business, security, technical and policy colleagues, to establish end to end requirements and priorities.
- Analysing complex business processes and understanding a wide range of user needs, to identify and balance potential risks of fraudulent activity and to vulnerable claimants.
- Communicate intended changes to stakeholders and users through established channels.
- See the big picture and work alongside product managers, business analysts and product strategy team to solve complex problems that span multiple sub-domains / theme teams in the UC programme.
- Coordinate with colleagues across different teams including policy, legal and analysts to ensure figures and details contain appropriate narrative and context and advise on presentational issues. Ensuring an appropriate and timely response is provided for all work underway within the design team.
