Business Rates Officer

Business Rates Officer

• £19.95 per hour PAYE
• 36 hours per week Monday to Friday
• Hybrid - Beckton
• Temporary position - 3 months with the view of extension

Job Overview:

• Carry out the processes of valuation, billing, collection and enforcement of Business Rates in accordance with legislation, policy and procedure.
• Deal with customer enquiries in writing, by telephone and in person, accurately and professionally with due regard for legislative and procedural requirements.
• Use IT systems to facilitate and administer records within Business Rates.
• Deliver a professional service with due regard for targets, service improvements and performance quality.
• Utilise knowledge, skills and experience to enable the maximisation of income growth and reduction in debt
• Maintain a knowledge of relevant legislation, best practice and customer contact procedures
• The ability to learn legislation surrounding Business Rates
• Good numerical reasoning skills
• The ability to work under pressure
• To attend Liability Order Hearings at the Magistrate's Court
• Deal with more complex areas of Business Rates.
  • Examples for Business Rates may include but are not limited to: the resolution of disputes and complaints, decisions around areas of discretion, provision of detailed statements and calculations, recovery selection and preparation of cases for insolvency, charging order or committal.

Technical Knowledge and Experience:

• Previous technical experience gained from having worked in a Business Rates customer focused environment.
• Excellent levels of literacy and numeracy.
• Excellent knowledge and application of IT systems and software packages.
• Ability to work with minimum supervision, using problem solving skills and initiative to provide a customer focused support service.
• Experience of writing detailed and complex letters, e.g. drafting stage-one complaints;
• Ability to work flexibly, balancing competing priorities and meeting deadlines whilst understanding the needs, timescales and deadlines of others.

Please apply now if you have the previous experience and would like to be considered for the role.

Thank you,

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy