Business Rates Officer

Business Rates Officer
Newham
£21.44 Per Hour

Job Role
Deal with all internal and external customers enquiries in a courteous, approachable, helpful and professional manner.
Deal with customer enquiries on the telephone, by post, e-mail, internet, fax and in person within specified timescales.
Provide information, support and advice to stakeholders and other services in order to meet the Council's overall standards in service delivery and customer care.
Ensure cash collection is maximised.
Keep the Business Rates Team Leader and Revenues Manager informed of all matters concerning the post holder's workload on a regular basis.
Prepare invoices for payment.
Assist with the preparation of management information, financial information and final accounts within agreed timescales.
Assist in the completion of statutory and other statistical returns.
Prepare schedules for the setting of program parameters in accordance with operational requirements and to set the parameters and run batch programmes as required.
Control and reconcile interfaces and suspense accounts and the Local Valuation List.
Identify cases suitable for recovery and have appropriate skills to choose the best method of recovery to ensure payment.
Ensure that Business Rates debts are collected in accordance with the legislation, procedures, codes of practice and Data Protection Act

Person Requirement
At least one year's experience in local authority Business Rates Administration, Collection and Enforcement.
Must have experience with Civica and Academy