AddressJob Purpose
- Supporting the management of frontline risk, this role is responsible for completing the monthly first line of defence testing and producing MI and analysis on the results for discussion at senior committees. This role also provides valuable support to the Banking front line staff with day to day queries about procedures and to the Business Support Managers in the completion of adhoc projects.
- Where applicable, to place the interests of customers at the centre of all activities, act in a way that is consistent with achieving good outcomes for consumers; and to comply with the FCA and PRA's Conduct Rules.
Key Responsibilities:
Risk & Control
- Accurately undertake the monthly First Line of Defence (FLoD) testing for the front office client relationship teams, ensuring any remedial action is taken.
- Collate MI from the testing to support production of Management Committee slides on a monthly basis and any other required MI, within agreed deadlines.
- Proactively identify and analyse trends from FLoD testing and recommend the appropriate action to resolve issues identified.
- Support the Senior Business Support Manager in ensuring that the FLoD tests remain effective and are kept up to date with changes to front office and/or internal process.
- Champion the risk culture to the front office teams and provide guidance to the frontline on issues identified. Where appropriate, produce reports or presentations to communicate key FLoD findings to front office teams and other relevant stakeholders
- Responsible for managing risks inherent to the role by diligently observing internal policies and procedures (applicable to all roles)
Business Management & improvement
- Assist with internal functional projects and local continuous improvement initiatives as directed by your line manager.
- Provide support to the Business Support Managers to ensure that projects are delivered and embedded in line with agreed deadlines.
- Responsible for managing several front office processes to ensure they remain up to date according to individual requirements.
- Identify ways to improve front office procedures based on FLOD testing outcomes.
- Support with the communication of process changes to the front office relationship teams, including regular submission to the weekly Banking communication.
Service quality
- Coordinate with relevant areas of the Bank to deliver seamless client service to the front office client relationship teams and their clients.
- Use information gathered through control testing to identify opportunities for process enhancements to benefit clients and Banking relationship teams.
Team admin
- Contribute to the maintenance of the Banking A-Z and ensure content is updated and accurate.
- Monitor the team’s internal mailbox to provide support to the frontline client relationship teams.
- Support with internal and external requests for the provision of adhoc information.
Key Interfaces
- Private & Commercial Banking teams
- Business Management Team
- Compliance Team
- Financial Crime Prevention Team
- Operations
