Business Support Officer - Children's Services

Job Title: Business Support Officer
Location: Swindon
Salary / Pay Rate: 14 P/H (Umbrella)
Job Type: Children's Services
The Role
This post is part of an integrated team that is responsible for all types of contacts made to Children & Families and provides the continuum of support from early help through to statutory social care. Working in close collaboration with the Social Workers and Assistant Team Manager, the aim is to provide a high quality, professional and proactive service to improve outcomes for children, young people and families, within the service's core business hours.
As part of the Integrated Front Door - the Advice and Information Officer acts as first point of contact for all callers; to gather information both directly on the phone and via information systems to enable the right decision to be made by the Social Workers and Assistant Team Manager in relation to the support required. To give advice, support and assistance to children, families and professionals will require the post holder to maintain a wide range of knowledge and information of services and other agencies so that people can be signposted to available relevant resources elsewhere when appropriate.
The Candidate

• NVQ Level 3 or above in Business Administration. GCSE (Grade C or higher) in one or more of the following: English Language, I.T, Mathematics or in the absence of formal qualifications, relevant work experience.
• Experience of using on a daily basis computerised systems: including MS Office, Excel, Word, Outlook & any in house systems.
• Excellent customer service skills and interpersonal skills, with attention to detail in delivering administrative tasks.
• Excellent office administration experience including compiling document and reports in both Word and Excel and using databases to collate data.
• Must hold enhanced DBS

How to apply
Please submit your application via the contact details provided and you will be contacted with further information about this opportunity or email your CV to me directly; or call me on; (phone number removed)