Business Support Officer

Job Title: Business Support OfficerLocation: Harrow CouncilEmployer: Pertemps Recruitment Partnership for Harrow CouncilContract Type: Temporary AssignmentHours of Work: 35Overview of a Business Support Officer :Pertemps have an exciting opportunity within Harrow Council for a self-driven and motivated Business Support Officer to join an expanding team. The role of an Business Support Officer has a competitive pay rate of £ 14.50per hour, increasing in line with Harrow Council Pay Scale increments. Other benefits include, accruing up to 28 days holiday per year (including Bank Holidays) and the opportunity to apply for any internal permanent roles within Harrow Council.The Main Purpose of a Business Support Officer :

• To ensure compliance with your responsibilities as laid out in the council's equal opportunity policy and take an active role in promoting and enabling equality of opportunity, promoting the diverse needs and aspirations of Harrow's community, ensuring equality and diversity is mainstreamed in all service/directorate activities.
• To ensure compliance with your responsibilities as laid out in the council's health and safety policy and take an active role in promoting a positive health and safety culture.
• To promote and participate in the council's investors in people (IIP) and individual performance appraisal and development (IPAD) initiatives and information management best practice.
• To ensure compliance with the council's information security policies and maintain confidentiality.
• To deliver excellent administrative and Business Support services in accordance with
• statutory requirements and in compliance with relevant policies and procedures,
• To ensure effective and efficient service delivery and act as a point of contact for complex enquiries (including complaints) that cannot be resolved by the Core Business Support staff; coordinating, reporting, resolving and monitoring complaints to the service area, as required
• To work collaboratively with colleagues across the Business Support Service to develop, implement and monitor systems and processes, as necessary, to ensure an efficient and seamless service delivery for service users
• To answer routine telephone, email and written queries and enquiries, signposting as appropriate or forwarding a message to relevant colleagues.
• To undertake high level complex Business Support processes including producing complex, confidential or sensitive reports, arranging Panel meetings, documents and correspondence
• To provide a range of administrative support to projects across the service area as required, including producing project documentation, tracking actions, keeping records, collating information, diary management, setting up meetings and producing agendas, complex minute taking (including verbatim minute taking) and subsequently transcribe the minutes and dispatch same and liaison between key stakeholders.

About you, the successful Business Support Officer will have:

• Excellent knowledge of MS Word, Excel, PowerPoint and Outlook/ GroupWise
• Best practice administrative and Business Support processes including record keeping, maintaining databases, document processing, photocopying, proof reading, progress chasing and filing practice etc.
• Knowledge of working in a customer-focussed environment and the principles of providing excellent customer service
• Comprehensive IT skills to produce high quality/accurate documents, reports, statistics, ability to interrogate data bases etc
• Proven track record in working in a Business Support Team providing specialist support to practitioners and managers

"If you have the necessary skills and experience for this role, please click 'apply'About Us" For almost 60 years, Pertemps Recruitment Partnership has been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be an accredited 'investor in people' which is reflected across our business in the length of service and career progression of our employees." Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406." The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting fpn