Business Support Service Leader

Royal Borough of Greenwich, Children's Services

Business Support Service Leader

Salary: £51,093, - £54,129 (Inclusive of Outer London weighting)

An exciting and challenging opportunity has arisen to join the recently created Quality Improvement division of Children's Services. The Business Support Service Leader will lead the delivery of Business Support functions for all Children's Social Care, Youth Justice and Family & Adolescent Support Services and wider cross directorate co-ordination responsibilities across Children's Services. The post holder will work alongside the Directorate senior management team taking a pivotal role supporting the delivery of our strategic objectives.

About the Royal Borough

• Royal Greenwich is a vibrant and culturally diverse borough.
• Home to historic Greenwich, the Old Naval College (University of Greenwich), the Cutty Sark, the Prime Meridian Line, and a UNESCO World Heritage Site,
• A great mix of old and new - The O2 Arena and Eltham Palace
• A wonderful place to live and work, with the main Council offices based in the heart of Woolwich.
• Excellent transport links - Mainland rail, Docklands Light Rail, Ferries, and the Elizabeth Line e.g., 21 minutes to central London, 10 minutes to The O2 Arena and City Airport in 5mns.

The role and key responsibilities

This is a new role within Children's Services with the following key responsibilities:

• The directorate wide leadership and development of the Business Support Service with responsibility for a range of operational activities.
• Ensuring Children's Services have a robust inspection planning plan for each inspection each inspection framework and oversee effective preparation and co-ordination of the inspections process.
• Develop and implementing procedures, systems, processes, performance criteria, standards, governance frameworks relating to the management of business activities of the directorate.
• To be responsible for the Business Support planning process, contributing to development of the Children's Services business and strategic plans.
• As budget holder be responsible for the effective management of Business Support budgets, financial payments, and health & safety and office equipment.
• Work collaboratively with leaders across the service and externally to ensure that there are effective Business Support arrangements that contribute to continuous quality improvement.

About you

• Experienced and motivated leader keen to bring your expertise and knowledge to improving the delivery of high-quality Business Support across a range of operational services.
• Conscientious, diligent, and focused on delivery and creative solutions.
• Knowledgeable in at least one area - Inspection planning; business processes, budget management and staff management techniques and organisation change
• Have excellent organisation and communication skills.
• A drive to learn and continually improve.
• Ability to remain calm and focused under pressure.
• Experience of working with senior management and sensitive issues
• Ability to remain focused in challenging situations and balance competing priorities.
• Experience of organisational and leading Business Support teams.

The expectation is for you to manage your own workload and that of others, be proactive and contribute to strategic goals of Children's Services.

Our offer

Employee Benefits

• Up to 31 days leave per year.
• A range of flexible working arrangements including hybrid working
• Excellent pension scheme
• Learning and development opportunities to maximise your potential.
• Annual season ticket loan
• Cycle to work scheme.
• Payroll giving
• Greenwich One Card which entitles you to discounts at local businesses.
• Discounted health and fitness membership.

Staff support networks

The Royal Borough has an ongoing commitment to supporting staff and ensuring equality and diversity in the workplace. Staff networks and forums to support and encourage networking between staff with shared interests.

There are five networks:

• Disability Forum
• Greenwich Young Professional's Network
• Lesbian, Gay, Bisexual and Transgender Forum
• Mental Health and Wellbeing Network
• Race Equality Network.

Employees can also join one of the recognised trade unions.

If you want a challenging yet rewarding role collaborating with senior leaders to deliver the highest levels of customer service, then we want to hear from you.

The post is open to all candidates with the appropriate knowledge, skills, and experience to fulfil the role profile attached.

If you want to learn more about the post or have any further questions, please contact . T. 020 8921 3082. M. 07395 256 835

Key dates

Closing date for applications: 9th June 2024

Interviews: Week commencing 24th June 2024

Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received.