Casework Manager (Registration)

Salary: £48,086 - £56,571 pa

Location: Birmingham

Contract: 1 x Permanent - 1 x 24 month fixed term contract

Hours: Full time

If you offer proven management experience, this position offers an exciting opportunity to play a key role in maintaining public confidence in dental services and protecting the safety of patients.

As Registration Casework Manager, you will lead the Registration Casework Team, which ensures that only dental professionals who meet the General Dental Council (GDC) requirements on education and training, health, good character, and English language are admitted to the GDC’s registers.

You will ensure the team is high-performing, target driven, and all quality checks and information is verified, accurate and consistent with relevant policy and legislation when processing applications for dental professionals to join the GDC’s registers.

Your key responsibilities will include:

• Managing, motivating, and monitoring the team to ensure all work is undertaken effectively
• Analysing and interpreting complex information regarding dental professionals
• Ensuring the team maintains compliance with internal and external audit requirements
• Ensuring that we have the latest information and are delivering an efficient and fair service
• Making informed judgements and decisions on cases relating to professional qualifications and experience, and health and character issues
• Developing and implementing continuous improvement and best working practices across the registration process

About you

You will need proven experience in:

• Casework management and working with committees or panels.
• Line management, including developing colleagues within their roles.
• Applying legislation to procedures.
• Leading, developing and managing multi-disciplinary teams.
• Investigative, analytical and problem-solving to identify issues, propose solutions.
• Customer service delivery.
• Prioritising and organising a busy, varied, and complex workload.

About us

Our primary purpose is to protect patient safety and maintain public confidence in dental services. To achieve this, we register qualified dental professionals, set standards for the dental team, investigate complaints about dental professionals' fitness to practise, and work to ensure the quality of dental education.

Our work matters and so do our people. We are committed to providing a working environment that embraces and values diversity and inclusion by recruiting and strengthening our teams with team members from different backgrounds, life experiences and viewpoints. Equality and diversity are not just words, they are what makes our teams strong and able to deliver. We want to be champions of diversity and to have a sense of belonging in the workplace, where everybody has the chance to contribute and to share what is important to them.

Benefits:

To reward you for your hard work and commitment, we offer a flexible hybrid working environment in our modern Birmingham City centre offices as well as an attractive benefits package that includes:

• Pension contributions up to 10%
• 25 days’ annual leave (plus bank holidays)
• 28 days holiday after 2 years of service
• Life assurance and income protection
• Staff discounts

How To Apply

Candidates are asked to ensure that they provide a personal statement/cover letter confirming how they believe they meet the key criteria above, together with their curriculum vitae.

For further details about the role and to apply please click the apply button.

Please note that there is no specific closing date for these vacancies, however we reserve the right to bring this recruitment campaign to an end without notice, and we encourage all interested candidates to submit an application as soon as possible.

The GDC is committed to equality and diversity. We encourage and support the recruitment, retention and career development of people from as wide a range as possible of ethnic, cultural and social backgrounds.

Please no agencies unless instructed otherwise.

Job Types: Full-time, Permanent, Fixed term contract

Salary: £48,086.00-£56,571.00 per year

Work Location: In person