Address
SalaryStarting salary: £39,336
Job level: Level 3 Zone 2
Work location: Holmes Road Depot, Kentish Town
Hours per week: 36
Contract type: Permanent x3
Closing date: Sunday 4th February 2024 at 23:59
Interviews to be held: TBC
Alternative flexible working options available / open to discussion
Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.
About us
In Camden we are committed to working together to make our borough the best place to live, work, study and visit. Partnership with our communities is central to the way we work, so that everyone can access opportunities and nobody gets left behind. The post holder will ensure the provision of an efficient and responsive case management service
The role
You will be a key component of the Customer Assurance process by undertaking all reviews (including Statutory and LGO reviews), appeals, complaints and senior level MP/member enquiries owning, coordinating, and managing these cases to a successful conclusion by investigating, assessing, and identifying appropriate solutions whilst ensuring all stakeholders are kept updated.
You will provide advice, as requested by officers, on individual decisions to ensure that they are in line with the policy, statute and case-law relating to the service area supported and, where case outcomes require it, make suggestions to relevant officers that will help ensure that their future decisions are consistent with policy, statute, and case law. You’ll also contribute to the improvement of the customer experience by ensuring accurate reporting of progress and outcomes.
About you
You will bring detailed knowledge of Housing Regulations and be confident in statute and case law relating to the service area represented in order to discuss cases with customers, their advocates and solicitors who may be making legal challenges of Council actions or decisions. You will ensure solutions are compliant with legislation in these specific areas.
You will have a high level of initiative and be creative in the application of policy & procedure to get issues resolved in a timely manner. The post-holder will need tact and sensitivity to deal with a wide range of customers with a variety of needs and circumstances.
You will be able to communicate effectively using a range of methods as well as adapt to changing and conflicting priorities and ensure that all cases are managed effectively and that deadlines are met.
To succeed, you will be a team player and be passionate about delivering excellent customer service.
Working for Camden
We’re ready to welcome your ideas, your views, and your rebellious spirit. Help us redefine how we’re supporting our communities, and we’ll redefine what a career can be. If that sounds good to you, we’d love to talk.
At Camden, you’ll receive a host of benefits as well as joining a flexible working employer. Click HERE to see full details of our benefits.
Additional information
To view the Job Profile, please click HERE
To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the role criteria noted in the Job Profile under the “About You” section.
Inclusion and Diversity
We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do.
To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit our recruitment website
Asking for Adjustments
Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at resourcing@camden.gov.uk or post to 5 Pancras Square, London, N1C 4AG.
