AddressEvent Day Customer Service Representative:
Twickenham Stadium is the Home of England Rugby, the headquarters of the Rugby Football Union and one of the foremost sports and concert venues in Europe. The stadium has a spectator capacity of 82,000 and the site includes a Marriott hotel, a Virgin Active leisure club, conference and banqueting facilities, a Rugby Store and office accommodation, all of which makes the stadium a 365-day-a-year business.
This is a fantastic opportunity to be part of the action at Twickenham! We're looking for enthusiastic and outgoing individuals to join our Customer Service team as the face of the stadium on Event Days.
Working on the outskirts of the stadium, you will be the first point of contact for our spectators as they arrive; directing them and providing helpful information to help create an enjoyable and memorable experience for all!
Candidates must have good Customer Service skills, with the ability to communicate effectively.
We're looking for people who can commit to the majority of 20 events per year, most of which will take place at weekends. You will be required to work between 8 to 12 hours per day with a variety of shifts between 6am and 12pm and will be provided with a hot meal.
Full training and uniform will be provided to successful candidates.
About England Rugby
England Rugby or Rugby Football Union (RFU) is the national governing body for rugby in England. We deliver three core activities, and our purpose is to enrich lives, introduce more people to rugby union and develop the sport for future generations.
Our core activities are:
- Rugby – supporting rugby from grassroots to performance level
- Commercial – building partnerships and hosting matches and events
- Running the business - ensuring our organization and people can thrive
Our Culture
At England Rugby, one of our core objectives is to drive rugby union to better reflect the diversity of society. We are aware that rugby, and sports in general, has not always been as welcoming an environment for everyone as we would like, and we are working hard to make rugby a more inclusive space for all identities.
We believe hiring people from underrepresented groups into positions at all levels is vital to creating spaces and initiatives that better support those identities. We would love to see applications from disabled people, LGBTQ+ people, people from ethnically diverse communities, people of faith, people from lower socio-economic backgrounds, and women and non-binary people.
The RFU has zero tolerance towards abuse and anti-social behaviour. We will act quickly to support our workers experiencing bullying, harassment or discrimination through your Senior Management Team or our reporting inbox speakup@rfu.com .
If you are based at Twickenham stadium you will find our accessibility information here but if you need any other information do not hesitate to reach out to your hiring manager. If you are not working at Twickenham stadium, but would like information on accessibility for the environment you are working in, please contact your hiring manager for more information.
