Meeting & Events Sales Executive - Renaissance London Heathrow Hotel

The Renaissance London Heathrow is part of the Arora Group. Our company is focused on our people, promoting diversity and friendly work environment. With more than 70 languages spoken, we created a culture of excellence for all our employees.

We treat our team like family and our guest like royalty!

We are looking for a Meetings and Events Sales Executive who will be responsible in delivering a strategic sales & marketing plan with a focus on room hire, food & beverage and associated bedroom targets; ensuring there is a 'sales culture' amongst the team by planting monthly targets.

Main tasks:

• Deal with all enquiries for Meetings and events courteously and efficiently, offering the highest level of customer service, whilst ensuring that when possible the enquiry becomes a sale.
• Keep in close contact with all prospective function organisers, ensuring that all their requirements are accurately recorded using every opportunity to maximise sales.
• Control the business mix ensuring maximum revenue and cross refer to other locations if required.
• Compile and distribute weekly function sheets to all departments ensuring that all details are accurate and updated where necessary.
• Ensure all additional services that are required for clients are booked and supplied.
• Keep an up to date record in database of past and present clients that have used the M&E facilities and to maintain an up to date filing system.
• Liaise between the client and the M&E Operational team.
• Be aware and up to date with the current competitor set and their facilities.
• Fully support the Sales Team in obtaining leads and to participate in telesales.
• Actively participate in promotional and publicity activities as and when requested.
• Ensure follow up calls are made to all Meetings and Event organisers ensuring their requirements were satisfactorily dealt with and any complaints are bought to a speedy conclusion.
• Regularly report any comments or problems with clients to the Revenue Manager.

What we are looking for:

• Excellent communication, organisational skills and negotiation skills
• Good working knowledge of Microsoft Office (Word & Excel) are essential
• Knowledge of CRM (Delphi) and reservations systems (Opera/Fidelio) would be highly desirable

What do we offer?

Our meeting & Events Sales Executive receives some excellent company benefits:

• A competitive salary
• 28 days paid holiday with an extra 5 days, following 5 years’ service
• Discounted hotel room rates across our hotels, for you and friends and family and access to Marriott Explore team member travel programme.
• Fantastic Training and Development opportunities
• Uniform and Complimentary Dry Cleaning
• Free Meals on shift
• Pension cover
• Unrival