Title:Central Support Services Co-ordinator
Contract Type:Fixed Term Contract till January 2025 (Maternity cover)
Hours:Full time (35 hours per week)
Office location:Cray House, Sidcup, DA14 5HU
Persona:Agile – a mixture of office and home working (Office-based 20- 40%)
Salary:£22,201 to £30,000 per annum depending on experience
Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Closing date for completed applications: 28th February 2024 at 23.59pm
Interviews will be held on the 7th March 2024 via Microsoft Teams.
Central Support Services Co-ordinator Role Profile.docx
We are looking for an enthusiastic coordinator to provide a comprehensive and proactive back office administration service.
Your main duties will include investigation and decision making regarding utility bills and budgets, paying invoices via the team’s ‘I-Buy’ purchasing system, responding to correspondence from residents as a first point of contact and support to teams across the business providing the most efficient access to resources.
You will be a well-organised person with a sound office background, able to work under pressure, as part of a team and able to use your own initiative, be attentive to detail and confident with problem solving. It is essential to have first-rate customer service and IT skills including advanced knowledge of Excel. You will need excellent communication skills to work collaboratively with internal and external customers and suppliers, ensuring you give the highest level of customer service at all times.
If you believe you have the qualities we are after and are interested in working for an organisation that can really make a difference to people’s lives, then please apply without delay.
Why choose L&Q?
We offer a strong work-life balance by offering hybrid contracts, competitive salary and benefits package:
- Strong family-friendly policies
- Committed Learning & Development
- Annual leave starting from 26 days rising to 31 PLUS bank holidays
- Excellent Pension Scheme – double contribution up to 6%
- Generous non-contributory life assurance
- An Employee Assistance Programme
- Great places to work certified 2022
- Best Workplaces for Women – ranked 45 in the UK
At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.
Our commitments:
At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.
In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.
We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you’re interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.
We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.
We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.
L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East.
As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.
In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London.
Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.
L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 105,000 homes, primarily across London and the South East.
As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.
Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.