Centre Manager

General Manager – The Massage Company
Location: Camberley
Salary: c£40,000 basic (£10,000 bonus potential) plus great benefits
Working Hours: 40hrs made up of 5 days over a 7 day a week operation, a mix of daytime, evenings and weekends will be required to cover business needs.
 
This is a truly exciting opportunity to be part of a dynamic fast-growing business. If you are hungry for career and self-development, this is an amazing opportunity to join an innovative and ambitious brand who offer a people centric culture and great earning potential.
We believe you should look forward to coming to work, then have a professional, active and healthy environment when you get there.  We aim to bring high-quality massage to the mainstream and transforming it from the occasional or a treat to a routine and vital part of a better and balanced life for our clients via a monthly membership model.
 
The Massage Company will offer their General Manager:

• Varied work schedules over 7 days
• The ability to earn a good salary and bonus, with unlimited upwards earning depending on success.
• Target focused work, with full support to reach them.
• The chance to learn and develop your career under the initial guidance of our Founder.
• The chance to train and develop the Massage Therapists and / or Membership Sales Supervisors in both core and enhanced skills required to do their roles.
• A great team environment, with like-minded colleagues.
• The chance to be part of an exciting new category changing concept for the UK.
• Professional and personal career opportunities.
• Free massage allocation.
• The opportunity for growth within the business and potentially future Centres.

Position requirements:

• Being the ‘face’ of the company, within the centre, particularly to customers and members.
• Nurture and support your team, including therapists and front of house staff.
• Carry our regular team meetings and 1:1’s with each team member making sure clear objectives are in place and monitored.
• Ensure your team are confident in all areas of the business and identify opportunities to upsell membership.
• Being part of the team selling memberships through face-to-face discussion, on follow up sales calls, while also promoting The Massage Company member referral.
• Create excellent experience for members/guests through friendly and helpful attitude, and ensuring the team maintain these high-quality standards.
• Responsible for scheduling appointments over the phone, on email, and in person.
• Providing the business with the maximum commercial opportunity, on both revenue and yield management of the team.
• Promoting our internal upgrades of hot stones, scalp massage, aromatherapy or ‘fantastic foot treatment’.
• Answering customer questions and concerns with urgency, care and sincerity.
• Create excellent experience for members/guests through friendly and helpful attitude.
• Supporting the Business Development Manager in their work to deliver promotional activity, both onsite and offsite locally.
• Able to work a variety of shifts 5 days a week including daytimes, evenings and weekends.
• Customer service oriented and able to communicate effectively with customers, Membership Sales Supervisors and Massage Therapists.
• Must be eligible to work in the UK and speak a standard of English that enables you to communicate professionally with our clients.

If you like the sound of this unique General Manager vacancy, please apply now!