Change & Shared Service Control - Assistant Manager

End Date
Monday 22 April 2024
Salary Range
£42,120 - £46,800
We support flexible working - click here for more information on flexible working options
Flexible Working Options
Hybrid Working, Job Share
Job Description Summary
JOB TITLE: Change & Shared Service Control Specialist, Assistant Manager
LOCATION: Leeds, Halifax, Glasgow, Edinburgh.
HOURS: Full-time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our Risk hub locations.
As a Change & Shared Service Control Specialist you'll be responsible for supporting & monitoring the control environment to support the management of Change & Execution Risk and Internal Supplier Risk, working in collaboration with other SMEs to ensure Risk Function’s change agenda and internal service provision requirements.
Job Description
ABOUT THIS OPPORTUNITY
We’re on an exciting journey and there couldn’t be a better time to join us. We’re putting in place a fresh operating model for non-financial risk management across the Group, empowering our people to take end-to-end accountability for managing the risks that they face!
As a Change & Shared Service ControlSpecialist you'll be responsible for supporting & monitoring the control environment to support the management of Change & Execution Risk and Internal Supplier Risk, working in collaboration with other SMEs to ensure Risk Function’s change agenda and internal service provision requirements.
WHAT YOU'LL BE DOING:

• Lead management of Internal Supplier Risk & Change & Execution control environment including control testing & effectiveness, engagement with application owner population & reporting of compliance.
• Management of framework & governance surrounding the Group’s Shared Service requirements, working closely with colleagues across all Group entities to understand how services are operating.
• Works with risk and control owner teams to help deliver against aligned customer, business and strategic outcomes.
• Produces timely and accurate documents and reports by collecting risk and control data from a variety of sources and input data into standardised formats.
• Assists the development of the first line control management centre of excellence that supports safe growth and enables high quality customer service.
• Delivers prescribed outcomes by working with established control design, mapping, monitoring and testing approaches. Reports findings and deviations using concise and clear reporting and escalates appropriately to senior colleagues.
• Works with risk and control owner teams to investigate questions related to the existing control environment.
• Provides advice to managers on how to apply a wide variety of control monitoring and testing procedures.
• Supports timely reporting on the effectiveness and performance of controls and compliance. Identifies and reports any deviations to more senior colleagues.
• Assists in the management of actions on operational risk events and breaches following Risk & Control Self-Assessment (RCSA). Identifies issues and then suggests and implements improvements to control environment with guidance from senior colleagues.

WHATYOU'LLNEED:

• Good understanding of Group structure including legal entities to drive an effective service provision model.
• Some understanding of change principles & methodologies including ability to engage with and challenge across the Enterprise Risk Platform.
• Some understanding of control management and the practical implementation across relevant functional area of expertise.
• Good business knowledge and organisational awareness and with some experience in supporting and leading control design, optimisation, testing and monitoring activities.
• Takes ownership for developing personal capabilities using existing formal and informal training opportunities, while also coaching others as required.
• Good ability to understand and assimilate different sources of data to identify and make relevant conclusions and recommendations.
• Plans and co-ordinates workloads to monitor and test control environment. Supports the implementation of corrective actions and/or continuous improvement initiatives.
• Supports management to make good and timely decisions that keep the organisation moving forward. For example, provides timely and accurate control monitoring and testing outcomes to support the prioritisation of future control design and optimisation activities.
• Designs own work schedule and potentially assigns work to other colleagues as needed to expedite workflow and deliver high-priority tasks.
• Builds partnerships and works collaboratively with others to meet shared objectives.

ABOUT WORKING FOR US
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want everyone to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares!
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 28 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.