Chief Engagement Officer

Chief Engagement Officer

Permanent
Full time (34.5 hours)
Split between home and our London Office 
Salary: £140k-£155k

About us
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

Macmillan is embarking on a period of transformation and looking to appoint to a newly created role of Chief Engagement Officer.

About the role:

Our new Chief Engagement Officer and their team is accountable for bringing together the many ways we engage, inspire and interact with
our mass external audiences. As Chief Engagement Officer, you will ensure we support, empower and galvanise the UK public to become part of the Macmillan community with a particular focus on broadening our reach to ensure we represent and are relevant to everyone who will benefit from our work . The successful candidate will be a visionary leader with the experience to enable Macmillan to provide world leading customer experiences serving tailored and relevant content and products at the right time, to deliver high impact support and fundraising,
ensuring that we have a strong, consistent and compelling narrative across all we do.

This is an exciting opportunity for a dynamic and experienced leader to reimagine how Macmillan delivers for its customers
building on our heritage to ensure we continue to deliver impact and excellence for the UK public.

About you:

The ideal candidate for this role will have:

• Visionary leadership, with a successful track record of being a catalyst for change, driving high performance and working cross
  organisationally.
• Demonstrable experience of leading a large, multi disciplinary Customer and Marketing function with a track record of
  reaching and engaging with diverse audiences.
• Solid understanding and significant experience of driving high quality omni channel customer experiences to drive growth and
  engagement.
• Demonstrable experience of leading the digital transformation of a large customer facing function providing relevant and
  inspiring products and experiences, reputation management and delivering excellent customer service.
• Strong communication skills, with the ability to influence, negotiate and achieve buy in for a clear vision and strategy at
  Board level.
• A curious and inquisitive mindset with an interest in staying abreast of external insights and spotting opportunities to
  apply these.
• Experience of or demonstrable commitment to, improving health outcomes

In return, we offer a range of benefits including:

• Competitive pension scheme Macmillan matches up to 7.5%
• 25 days holiday per year, plus an additional day after each year of full employment (up to 30 days)
• Flexible bank holidays (you choose when to take these)
• Holiday buying scheme
• One volunteer day a year (for either Macmillan or another organisation)
• Flexibility in hours: core hours of 10am - 4pm with operational hours 8am 8pm. We offer flexible start and
  finish times and working patterns (such as compressed hours)
• Employee assistance programme
• Virtual GP service
• Interest free season ticket scheme
• Cycle to work scheme
• Free wills service for employees

Recruitment Process
Application deadline: 24th May 2024
Provisional first interview dates (these maybe subject to change): 4th and 5th June 2024 

To make an application (including all internal applicants), please email your CV and cover letter to our search partner Linzi at Grace Blue, linzi.cameron@graceblue.com. 

To find out more about Macmillan Cancer Support and this opportunity, please view our information pack below. 

We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy here along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people.

So we can support you to be your best during the application or interview process, please contact Linzi at Grace Blue on linzi.cameron@graceblue.com for advice and reasonable adjustments.