- Handle claims associated with Arch Insurance (Europe) Ltd policies.
- Provide technical leadership to the rest of the London market on lead files.
- Responsible for the delivery of a high level claims service. This involves regular communication with claims managers and underwriters.
- Assist underwriters in the implementation of their overall underwriting strategy.
- Represent Casualty & Healthcare claims at events, client meetings, broker meetings and Arch internal meetings (when required).
- Manage service providers involved in the claims function on a day to day basis
- Assist in the manging of TPA’s including annual audits.
- Assist in aspects of coverage and potential recovery.
- Adhere to the Arch Insurance (Europe) Ltd reserving philosophy and ensuring claims are reserved in a consistent and accurate manner.
- Responsibility for handling losses within handler’s authority levels.
- Deliver concise, clear and accurate reports, such as Large Loss and Risk Alert Reports.
- Deliver concise, clear and accurate Audit reports for compliance purposes.
- Manage relationships with brokers, Insureds, Coverholders and third party providers.
- Feedback on the performance of technical experts i.e., lawyers and loss adjusters and ensuring adherence to SLA’s
- Feedback on the performance of TPA’s
- Audit of TPA’s
Claims Strategy & Market Leadership
- Involved in the delivery of the department's business goals and objectives.
- Representing Arch Insurance (Europe) Ltd in the London market, for both Lloyd’s and company platforms.
- Where Arch are agreement party, act as a market lead including strategy planning, managing market calls/meetings and the demands/expectations of market followers
- Delivery of claims tasks and projects outside day-to-day workflow
- Contribute to improving claims processes and procedures as necessary
- Good technical knowledge of Healthcare (US/UK) and/or Casualty claims.
- Experience of US law and insurance regulations in various jurisdictions would be advantageous.
- Broad understanding of coverage issues/policy interpretation
- Good report writing skills
- Ability to communicate confidently at the highest levels across all areas of an organisation.
- Strategically minded.
- Results and service focussed.
- Strong influencing and decision making
- Ability to prioritise, multi-task and be organised.
- Ability to use own initiative or seek guidance as appropriate.
- Excellent IT Skills
- Minimum of 5x A-C GCSE grades, A-levels or degree.
- Progression towards CII would be advantageous.
- Insurance claims Industry experience.
- Minimum 2-5 years’ experience in a similar role and the Insurance Market, which can be either company or Lloyd’s platforms.