Salary: £48,000– £52,000 + up to 10% bonus per annum
Working Location: England / Remote
Regional Allowance: Up to £7,500 depending on location
Employment Type: Full Time, Permanent
*This role is subject to additional IDD checks*
We currently have openings for Claims Investigators throughout England in response to increased demand. As such, we welcome applicants from various locations to apply for these positions.
Lead NHBC Buildmark Cover investigations and repair scheduling as a seasoned Claims Investigator, shaping industry standards with two decades of expertise.
What we offer:
- 27 days annual leave (plus bank holidays) and a holiday purchase scheme
- Generous pension scheme, with an employer contribution of up to 10.5%
- Life Assurance (x4 salary)
- Subsidised private medical insurance
- Cycle to Work scheme
- Employee discounts platform, including gym discounts
- 24/7 employee assistance programme supporting your mental wellbeing
- 2 days volunteer leave
- Equalised maternity, paternity, adoption leave and pay for all new parents
- Payroll Giving, this allows you to make donations to your chosen charity through monthly pay deductions
Responsibilities:
What you’ll be doing
- Responsible for the investigation and repair scheduling of claims and resolutions, effectively determining validity under the NHBC Buildmark Cover up to prescribed financial limits.
- The role is also responsible for managing all aspects of a claim up until validity is determined which includes detailed technical discussions with builders and homeowners.
- This role is the primary point of face-to-face contact for homeowners wishing to make a Claim against Buildmark or use our Resolution Service, and provides technical guidance to homeowners, builders and NHBC office staff.
- Examination of documents and the available history of a property to establish the limits of the cover provided under the NHBC policy and manage risk to NHBC’s reputation.
- Prepare schedules for either remedial work or cash settlement and issue instructions to Builder/Remedial Works Contractor.
- Based from home, operating with their regional team with occasional investigations throughout the UK as necessary.
The ideal candidate will have
- Detailed knowledge of housing construction and NHBC Technical Standards.
- Experience of working with housebuilder/contractors.
- An understanding of interpreting insurance policies and determining claim validity.
- The ability to influence and deal with potential disagreements in a confident manner that maintains relationships.
- Able to gather and analyse information to support decision making and be pragmatic in decision making.
- A strong understanding of NHBC Technical Requirements/Standards, Construction, Buildmark policies and regulatory requirements.
- Excellent communicator with appropriate interpersonal skills, planning and organisational skills.
- It would be great if you have / are working towards a professional membership of MCIOB, RICS, CII, CILA or similar.
- HNC/NHD or NVQ level 6 in a construction related discipline.
Why you should join us
Our inclusive culture
If you need any adjustments or additional support with your application, please let us know at Recruitment@nhbc.co.uk