Client Relations Manager

Job Title: Client Relations Manager
Location: Home Office, Bridgend
Salary: 24,000 to 26,000 per annum, Commission package available with expected OTE of 30,000
Job Type: Permanent / Full-time
Working Hours: Monday to Friday - 9.00am to 5.30pm (Flexible Hours)
About Flotek:
Flotek Group are the fastest growing Tech Company in the South West providing IT and Comms technology to small & medium businesses.
With regional sales and support locations across the South West, our ambitious growth is focused around our crucial values and fundamental rules, with every product and service delivered with expertise, passion and heart.
About the Role:
As part of our growth plans, we're seeking an experienced customer relations individual that has a real passion for delivering excellence and ensuring customer service is at the heart of everything we do.
Job Responsibilities:
Be the primary point of contact and build long-term relationships with customersDevelop a trusted relationship with key accountsComplete Regular account reviewsUpsell and cross sell products and services into existing customersDeal with sales orders for existing clientsComplete regular analysis of our customers product penetration and look at ways to increase the footfall across our baseResign customer contractsIncrease profitability across the customer baseEnsure customer retention - meeting minimum renewal objectivesResponsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basisResponsible for working with the Sales team to onboard and integrate new clients and developing existing Client RelationshipsLiaise between the customer and internal teamsDeal with any inbound customer account queriesHelp customers with reviewing their latest technology requirementsJob Experience Required:
A positive attitude with a can do approach to everything!IT and Comms knowledge preferable but not essentialCustomer Service ExperienceSales experienceRenumeration and Benefits:
Commission package availableStaff Share Equity Scheme21 Days Holiday increasing to 25 with 3 years of service (+ bank holidays)Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with experience or relevant job titles of; Customer Service Advisor, Customer Service, Call Centre, Customer Relations, Client Services, Customer Support, Client Services, Customer Service Executive, Customer Service Telephone Consultant, Telephone Customer Service Representative, Customer Advisor, Telephone Customer Support, Business Support, Customer Service Advisor, Customer Excellence, Contact Centre may also be considered for this role.