AddressAnabas Welcome is specialised in high-end reception and concierge services, the premium front of house division of Anabas. Our focus lies in supporting corporate office occupiers looking for a great workplace experience for their staff and customers.
Anabas Welcome is currently seeking to employ an experienced Client Service Manager.
Reporting to the Head of Commercial Experience, the Client Services Manager will be a key member of the Monday to Friday Commercial (Offices) Front of House business at Anabas Welcome. You will have line management responsibility for a team of Account Managers and targeted with supporting them with overseeing a range of Front of House contracts for premium ground floor office building and companies in Central London. The main focus of this role is drive the performance of the reception teams on site, managing the strategic client relationships and being a senior member of the operations team driving business performance, employee engagement and being a champion of our company values.
Benefits include:-
- Salary - £50,000pa + performance related bonus.
- 31 days holiday per year inc. Bank Holidays.
- Employee Assistance Programme.
- Eyecare Vouchers.
- Perkbox.
- Recommend a friend scheme.
- Training & development opportunity.
Your responsibilities will include:
- Manage a team of Account Managers to ensure they carry out regular Client meetings and Team site visits, continuously observing service standards, driving employee development and innovations.
- Control and coordinate uniform ordering and stock taking for reception team from our preferred suppliers, helping to make our teams look great and feel great.
- To support Account Managers with managing site team, liaising with our various Business Support functions (HR, IT, Health and Safety, Operations and Finance) to ensure team wellbeing, safety and compliance is adhered to at all times.
- Driving rewards and recognition of team members through our Being Brilliant nominations and Small Decencies awards.
- Build and strengthen relationships with Clients in order to create successful working partnerships.
- Ensure that Clients needs are being met on each contract. Ensuring regular and professional communication with clients at all times.
- Attending monthly and quarterly Client meetings with Account Managers.
- Ensure that the overall KPI targets are met for each site and escalating all concerns to the Head of Commercial Experience.
- To promote additional services and innovations that can be offered to clients to drive engagement, revenue and organic contract growth.
- To identify where and when to entertain Clients and to work within a set budget.
- To have a clear understanding of client contracts, SLAs and budgets, and support client with budget queries, liaising with Senior Management as required.
- Support all company policies, ensuring full compliance with the procedures that accompany these.
Skills and Experience:
- Strong background in hospitality and team management, ideally from high end customer service industries, but we are open to all applications.
- Confident IT skills, particularly presentation skills.
- Excellent organisational skills.
- High degree of autonomy with the passion and drive to innovate and positively influence business decisions.
- Sharing best practice and sourcing innovation.
- A team player with the ability to work closely and collaboratively with colleagues with the wider Anabas Welcome team.
- Articulate with excellent written and verbal communication skills.
You will have:
Carry out all responsibilities using the ANABAS values as the basis of your day-to-day actions which are:
- We're there for each other
- Always looking to improve what we do
- We deliver our promises
- We make our customers smile
Additional Information:
This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holders role and/or the needs of the business.
Sound like the job for you? We look forward to receiving your application soon!
