Client Services Manager

Client Services Manager

Primus Connect  London Area, United Kingdom (Remote-First)

A fast-growing Data Consultancy have grown to the point that they have decided to evolve their back-office manager and PMO into a Client Services Manager, to support their Senior Leadership as they continue to grow the business.

This will be a key role in the next step of the Consultancies growth as you will be tasked with Back Office improvements, Process Reengineering and Automation, Reports, Resource Planning and standardization into their core operations.

You will be a proactive and tenacious individual with high attention to detail and focussed on delivering successful outcomes and exceptional customer experiences.

As the Client Services Manager within the Consulting Team, you'll play a pivotal role in managing resources and projects efficiently. Your expertise will ensure clients enjoy successful outcomes and exceptional experiences. This position offers a unique opportunity to influence the evolution of what began as an administrative role into a strategic asset for the company, focusing on process improvement, automation, and effective resource planning.

Key Responsibilities:

• Resource Planning: Manage the onboarding and offboarding process, ensuring resources have everything they need to excel. Maintain a forward demand plan for resources and track utilization rates.
• Project Governance: Provide oversight for all project initiatives, chair internal delivery management meetings, and facilitate resource allocation to maximize productivity.
• Project Management: Oversee project setup and closure, ensuring smooth customer onboarding and compliance with contractual agreements. Act as the point of contact for project setup requests, maintaining documentation and implementing a project closure process.
• Assurance and Reporting: Manage the Resource Planner tool, track risks, run project audits, and ensure accurate reporting and financial management across all projects.
• Knowledge Management: Standardize templates and manage a repository to ensure consistency in deliverables. Provide training on tools and templates.
• Financial Management: Oversee invoice processing, chase payments, and manage cost reporting, ensuring efficiency and accuracy in financial operations.
• Office Management: Support the operational needs of the consultancy, including completing commercial forms and coordinating meeting venues.

Ideal Candidate:

• Proven experience in Client Services, project management and/or consulting within a data-driven environment.
• Strong analytical skills with experience in process reengineering and automation.
• Extremely Proactive with excellent Attention to Detail, Administration and communication skills, capable of fostering strong client and team relationships.
• Prior experience of Resource Planning
• Proficient in tools such as Harvest, Power BI, and resource planning software is desirable
• Agile and adaptable, with a knack for solving complex operational challenges.

This role will be remote first with occasional days in London, there are fantastic growth opportunities as you grow with the company as they look to double revenue.

The role will be paid at circa £45,000 - £65,000 + a bonus up to 15% depending on experience.