Client Success Coordinator (Uk/Eu)

Responsibilities

• Coordinate the needs and/or setup and configuration of the Tixr platform to meet client specifications

• Provide guidance and support to clients during the technical implementation phase

• Assist in planning and organising logistics for onsite visits and field operations, including inventory management of equipment, shipping equipment, travel arrangements, accommodation, and transportation for team members

• Liaise with the client and internal teams to ensure all necessary resources and equipment are available for onsite operations

• Ensure our CRM is up to date with necessary information for other team members as events and seasons deploy

• Act as lead (where needed) for onsite support for clients

• Schedule and coordinate meetings, workshops, and training sessions as needed

• Gather feedback from clients and communicate to London and US HQ's

• Foster strong relationships with clients to ensure a positive and productive partnership

• Generate reports summarising the progress and outcomes for internal and client review

• Work closely with sales and support teams to ensure seamless handover of clients from the sales process to the technical implementation phase.