Address
Form of workReference number: JR236830
Location: Colchester, Essex
Working pattern: Full Time
Contract Type: Permanent
Number of roles: 1
Salary: £34,000 Per annum + Benefits
We are looking for a College Services Manager to join our team.
As a College Services Manager at the University of Essex International College, you will be responsible for managing the day-to-day functions of the team to ensure the effective and efficient administration of all processes and procedures. The team provides support across a range of areas, including academic and quality assurance, student progression, compliance, student wellbeing and administration
This is an excellent opportunity for a College Services Advisor or Student Services Advisor, who is looking to expand their skills and build their career with an industry leader.
What you’ll bring to the role
You will enjoy working in a fast-paced environment, be student focused, be open to change and development, and be committed to ensuring our students’ success. You will need:
Experience of working in a service-driven environment with demonstrable commitment to improving service
Excellent interpersonal, written and verbal communication skills
The confidence to take a leading role in supporting the wellbeing and safeguarding of international students
Ability to manage competing priorities and deadlines through careful management of team workloads and individual projects
The ability to respond positively and lead teams through periods of change
A strong commitment to Equity, Diversity and Inclusion.
The ability to work within the frameworks of relevant regulatory bodies (eg) UK Visa and Immigration and Office for Students)
Excellent IT skills including data analysis and reporting
Ability to understand the needs of international students
What we do
Kaplan International Pathways, a division of Kaplan Inc., offers international students a wide range of flexible study options - from University preparation programmes in the UK, Australia, USA and Japan through to full degree programmes in Singapore, Hong Kong and Australia. Through our academic partnerships with leading universities, our expertise in student recruitment, our exceptional teaching and a real focus on customer service and pastoral care, each year we are proud to welcome thousands of students from more than 100 countries through the doors of our colleges.
In the UK, we operate 9 campus-based colleges in partnership with Bournemouth University, University of Glasgow, University of Liverpool, Nottingham Trent University, University of Nottingham, University of Brighton, University of Essex, University of York and University of West of England, Bristol and an off-campus college in London offering pathways to 7 leading well-ranked UK universities.
What we offer
As well as a competitive salary, and paths for career progression, we offer a comprehensive benefits package that includes:
28 days annual leave*
Big discounts on Kaplan courses for you and your family
24/7 confidential helpline providing counselling and other support services
Company pension contributions
Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
Medicash Health Cash Plan
*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.
How to apply
To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 26th March 2024.
