Commercial Manager

Position:

Commercial Manager

Location:

Hertfordshire

Salary:

47k - 55k (salary negotiable depending on experience)

The Company:

A long established print business in the UK, currently on a journey of expansion and digital transformation.

They are looking for an exceptional individual to lead their team in the management of customer relationships.

With a taste for clarity and precision you will oversee the translation of customer requests into technical instructions which will guide work seamlessly through production.

A consummate multi-tasker, you will have a background in the print and publishing sector with particular strengths in the organisation and management of large volumes of information.

The Role:

• Commercial Manager to manage and lead a team of experienced Account Managers & the Pre-press team
• Working closely with the Senior Management to deliver a high level of customer relationships
• Delivering Customer Experience, Success and Profitability
• Sales support and development of new and existing accounts, so that development of long-term relationships brings profitability for both sides
• Ensure that the Marketing Plan is followed by all Customer Facing Team CFT members and report to the Managing Director where deviation occurs
• Advise on pricing enquiries to meet the objectives of the marketing plan and company load position
• Structuring the customer service function to build strong relationships
• Prioritise and delegate work schedules
• Set and update cost rates after consultation with the Managing Director and sales personnel
• Being a part of the senior management team with a view to becoming a board member
• Accomplish high productivity levels through sound planning, organisation and team work

Requirements:

• Demonstrate strong management skills & technical knowledge
• Experience in a similar role working within the print industry
• Through experience and data-analytics, you'll have a laser sharp focus on targeting the work that fits a busy operation which runs 24 hours-6 days a week
• With over 90% of artwork arriving over automated systems, you'll be comfortable guiding customers through the pre-press process and always looking for opportunities to smooth and speed the path of work through production
• Calm under pressure, you'll be accustomed to managing tight deadlines with mission critical distribution
• You will be closely involved with their Team in managing Quality Process, monitoring Non-Conformities and Opportunities For Improvement

You will relish negotiations, conflict resolution and the satisfaction of a Job Well Done