Community Coordinator

Working across our community of members, ambassadors, volunteers, and international chapters, the Community Coordinator will lead on the strategy and implementation of our engagement program.

ADVOCACY & OUTREACH

• Lead the development and implementation of a refreshed community engagement strategy - diversifying GCCs membership, expanding its audience and stewarding existing relationships.
• Devise and deliver recruitment strategies to achieve targets for membership growth.
• Ensure the GCC's mission is articulated to the community, and in turn help the internal team understand the community's interests and needs.

MEMBERSHIP & COMMUNITY SUPPORT

• Proactively engage with GCC's membership - onboarding new members, developing one-to-one relationships and becoming a recognisable anchor point for their day-to-day engagement.
• Coordinate and lead on GCC's annual Active Membership messaging and campaign, engaging and empowering members to submit applications and embed a framework of environmental responsibility.
• Planning and facilitating member workshops, bi-weekly/monthly drop-in sessions (responsive to busy periods) - updating and delivering resources materials (guides, tutorials, workshops)

ANALYTICS & INSIGHT

• Develop systems to collect feedback from the community, such as audience mapping and surveys
• Regularly analyse data to inform membership marketing campaigns using Google Analytics in conjunction with GCC's CRM system
• Capture and share evidence of GCC's performance and impact for inclusion in grant applications, reports, proposals, and pitches.
• Using insight gleaned to help improve community resources and initiatives as well as adjacent internal strategies: outreach and growth, communications, and fundraising.

EVENTS & PROMOTION

• Planning and coordinating supporter and member events online and in-person - casual gratitude celebrations, welcome and stewardship events.
• Represent GCC at events to help raise our profile and promote our activities