Operations Team Coordinator

Spring Community Hub wants to recruit an enthusiastic and dynamic person with experience in project delivery or impact measurement and evaluation to join our Business Support Team to work on a variety of projects and provide administrative support to the Charity.

Key Tasks and Responsibilities

• Lead the establishment of an impact and evaluation function in the organisation to report on the impact of our projects to colleagues, partners, donors and funders.
• Provide project management support to the Senior Management Team.
• Collect quantitative and qualitative data via online and paper surverys and focus groups.  Interpret and analyse that data using our CRM and other sources of data.
• Disseminate data, analysis and findings including to colleagues in fundraising, communications, service delivery and engagement and act as an internal advocate for effective monitoring and evaluation strategies.
• Support the development of new tools to collect data.
• Gather project case studies by liaising with colleagues and project leads.
• Assist with the recruitment of staff and volunteers and help to foster a positive volunteer culture 
• Represent the organisation at external meetings and events as required
• Assist with daily administration being flexible to the changing needs of the organisation and undertaking tasks not specifically listed when required

Person Specification

• Excellent written and oral English.
• Strong presentation skills and experience presenting research outputs and technical concepts to diverse audiences including colleagues, partners and donors.
• Excellent communication and relationship building skills including with colleagues, partners and donors.
• Experience in designing data collection methods and strong qualitative and quantitative research skills including basic data collection.
• Strong data analysis skills and ability to use relevant software as well as general IT packages.
• Knowledge of the implications of GDPR and other relevant legislation to Spring Community Hub
• Strong project management skills and the ability to deliver on time, to budget and to a high standard
• Degree or equivalent experience
• Experience working or volunteering in the voluntary or not for profit sectors
• Ability to work collaboratively and excellent listening skills
• A compassionate and empathic approach with a genuine interest in the wellbeing of others
• Self motivated with a methodical approach to work and excellent attention to detail

There will be some out of hours work for, for example,  the AGM, events, training and development and you will be able to arrange time off in lieu via your Line Manager

Spring Community Hub offers opportunities for learning and development and is actively committed to equality and diversity.  We particularly welcome applications from people who have lived experience of significant poverty and inequality and people from marginalised groups and communities.

The role is subject to a DBS (Disclosure and Barring Service) check