Address
Form of work
SalaryCommunity Manager /Housing
Nottingham / Agile
GBP47,219 - GBP53,446 per annum
Here at NCHA we have a fantastic opportunity for the right person to join our friendly and supportive team within Homes and Wellbeing as our Your Community Manager
The Your Community team's vision is 'We will build relationships with our customers and the communities they live in. We will listen to concerns and ideas and respond to ensure our communities are the best they can be, and our services are meeting customer needs'
The Your Community team's goals and objectives are:
- To deliver effective and efficient estate management services that respond to our customer concerns
- To deliver effective and efficient tenancy management services that response to our customers' needs and support them with tenancy sustainment wherever possible
- To ensure our customers' needs are met through internal support provision or referrals to external providers
- We listen to what our customers tell us about the area in which they live, the services we provide and what they need to inform policy and decision making, to shape our services.
The role
The Your Community Manager's role is to be NCHA's subject matter expert on tenancy management. You are the NCHA lead for Your Community team Leaders and Co-ordinators, coaching and supporting them to deliver and coordinate tenancy sustainment. We will provide low level housing related support through an ongoing relationship with customers throughout the life of their tenancy linking them to additional services and referring into more in depth support as and when required. This will be achieved through building relationships with bot statutory and voluntary sector support provision in the communities in which NCHA has housing stock.
You will develop strategic partnerships with voluntary, statutory and private organisations to enable delivery of these functions, ensuring NCHA's public and professional profile is promoted effectively.
You will manage of team of approximately 15 colleagues including line management support for two team leaders and the Customer involvement Team.
Your team will deliver housing management services to general needs and care and support housing customers.
You will deliver these functions in line with corporate aims and values, policies and procedures, meeting KPIs and outcome measures relevant to your role whilst remaining focused on providing excellent customer experiences and partner relationships as an ambassador for NCHA to enhance the organisation's reputation.
Your team will support NCHA customers who are victims of ASB and domestic abuse ensuring that referrals and support identified within risk assessments are delivered. You will remain up to date on investigation progress and ensure our customers are kept informed so that they remain supported throughout the experience.
Identify, access and refer customers in need or at risk in relation but not limited to safeguarding, neglect or hoarding to appropriate services and remained involved in subsequent agency meetings (e.g. Child Protection) where appropriate to support your customers.
Here's what we require:
- Qualified to NVQ level 4 or equivalent, in Housing or other relevant qualification.
- In depth knowledge of Housing legislation in relation to management of social housing.
- In depth knowledge of current issues relating to the delivery of housing and related issues.
- Experience of coaching, mentoring, and supporting colleagues to develop their knowledge base.
We are looking for someone who is positive and enthusiastic with experience of leading housing teams. Restorative outlook and ability to communicate at all levels. Able to motivate and develop teams.
Working Hours
This role is 35 hours a week working Monday to Friday with a flexible approach to hybrid working. A valid driving licence and access to a vehicle is a must as there will be times when you will be required to travel around the East Midlands.
Interviews will take place at our office in Edwinstowe.
Looking forward to receiving your application!
