Address
Form of work
SalaryWhat do we offer you?
We have a hybrid working model, where you can work 60% from home, with the rest of your time being flexibly based at our new, sustainable head office in Leeds city centre, just 5 minutes' walk from the train station.
We offer a competitive rewards package including:
- A generous colleague bonus up to 12%
- Matched pension contributions up to 10%
- 26 days holiday, plus bank holidays and holiday purchase scheme of up to 5 days per annum
- Colleague Mortgage and Saver products
- Development opportunities
- 2 volunteering days per year
Our friendly, supportive culture will help you be the best you can be — now and in the future.
About the role
We're looking for Complaint and Root Cause Manager to join our Customer Experience team.
As a Complaint and Root Cause Manager you will be managing a team of Managers & Specialists to effectively perform and provide support to the Customer Division. You will be responsible for delivering timely and good outcomes to customers and ensure compliance with DISP, regulations and Enterprise Risk Frameworks.
What will you bring to the role?
We're looking for someone who can demonstrate:
- Financial Services experience essential
- Previous management experience essential
- Experience of leading complaints function and working within regulated frameworks essential.
- Strong analytical skills essential.
- Experience of producing MI, insights and committee level reports essential.
Why choose Leeds Building Society?
Our business is centred around community, people and society. We are a truly Purpose-led organisation and we're embarking on an exciting period of transformation which is guided by our strong foundations and financial security. We love to give our colleagues the opportunity to thrive, encouraging them to take on challenges that meet the needs of our current and future members.
Our colleagues are at the heart of everything we do and we're extremely proud of our Inclusive Employers Gold accreditation in 2023 and our three-star Best Companies accreditation in 2022 which recognises our ‘world-class' levels of engagement.
Leeds Building Society is proud to be an equal opportunity employer. We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please contact us.
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