Job Title: Complaints Customer Services Advisor
Locations: London N7,
Contract Type: 3 months temporary
Work Pattern: Monday-Friday 35 hours per week
Start Date: ASAP
The Role Summary

This role is central to the seamless management and delivery of the overall complaints & Insight function.
As brand ambassador for the team you will work with our customers, internal and external stakeholders to ensure complaints handling excellence that facilitates early resolution and embraces continuous service improvement

Your key duties within the role will include:

• Ensuring complaints are dealt with and responded to within time frames and monthly targets are met.


• Processing payments and invoices as required.


• Maintaining effective internal communication systems to ensure the speedy generation and receipt of information.


• Assisting the CSM in ensuring that internal and external meetings are serviced and surgeries are held to enable customers to engage with the service.


• Using and assisting others to use Information Technology systems to carry out duties in the most effective and efficient manner.


• Performing any other reasonable, minor and non-recurring duties appropriate to the post, as determined by the Customer Services Manager.


• The successful candidate will be committed to the company's core values of public service, quality, equality and empowerment and will demonstrate this commitment in the way duties are carried out.

Key requirements

• Experience of working within a complaint's resolution environment


• A wealth of experience about how to delight customers and manage expectations.


• A ‘can-do' attitude and solutions-driven, innovative approach that has successfully modernised services.


• A desire to engage with customers, teams and stakeholders to champion the service and be a valued member of the team.


• Be confident with strong communication skills, and excellent written skills


• An understanding of how to manage difficult conversations face to face and by telephone


• Experience of carrying out research and presenting written arguments in a concise but compelling way.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to lewis.hodson@servicecare.org.uk