Conference & Events Duty Manager

Conference & Events Duty Manager
Full Time, Permanent, 40 hours per week 
Competitive Salary + Benefits

We are excited to be looking for a Conference & Events Duty Manager to join the C&E team at Emirates Old Trafford, home of Lancashire Cricket. In thsi role you will effectively deliver, plan, co-ordinate and control all aspects of Conference, Events and Hospitality operations To maximum guest experience, manage costs effectively, ensure good health and safety standards are adhered to and ensure all food safety compliance is achieved. To lead team of F&B supervisors and operatives ensuring successful event operations achieved.

This role is very flexible and may involve supporting in all areas of the club and taking responsibility of key aspects.

To act as Duty Manager as and when required in the Hotel, C&E and all areas of the business when cover is required. Support the Event & Projects Managers including Senior and Head of Hospitality & Events  as and when required.

Key Responsibilities

• Support the Operations Managers with maintaining labour costs through productivity controls and tight management
• Promote sales through effective merchandising (particularly on bars), cross selling and excellent customer care.
• Ensure that guest satisfaction is gained and maintained by offering a high standard of guest care and welcome to agreed standards
• Open up and close down key areas of the business on a daily basis ensuring it is safe and looks ready for operation.
• Implement and adhere to agreed standards of products and services and pay particular attention to the quality of food and liquor and its service
• Check standards (including cleaning) of event spaces (both front of house and back of house) by walking all areas on a regular basis and getting feedback from both guests and staff, and ensure they are fit and ready to open
• Ensure that your work colleagues and staff working the event are encouraged/instructed to practice and be aware of observational skills so that things are dealt with before they become issues.
• Be personally aware of and ensure compliance with any legal or Club requirements regarding licensing, food hygiene, health and safety and COSH etc
• Ensure all bars and cellars are maintained to a very high standard at all times in terms of cleanliness, hygiene and maintenance of bar and cellar equipment.
• Ensure bars are stocked to appropriate levels at all times and then there is accurate control of that stock in terms of volumes and date rotation
• Ensure that opening, preparation, service and closing procedures of suites and bars and the security of keys are maintained at all times.
• Ensure all staff are aware of and fully trained in following all legal and Club standards appropriate to them.
• Develop and maintain effective communication with any outside companies/agencies etc, ensuring that the Clubs interests are protected and enhanced.
• To ensure that communication and good relations are built with all guests and event organizers and to maintain a regular “front of house” presence.

Essential Requirements

• 1 Year catering and event hospitality management and supervisory experience
• Food Safety Qualification to Min Level 2

Benefits

• Holiday allowance increasing with service
• 2 x standard Lancashire Cricket season memberships
• Basic contributory pension scheme with option to join enhanced pension scheme, including life assurance, after 3 months service
• Optional health cash plan scheme
• Discounts at the Lancashire Cricket Official Store, Trafford Cricket Centre, Hilton Garden Inn Emirates Old Trafford, Caffè Nero and with the Club’s partners
• Free parking

Please take a look at the full job description and, if you have the experience and skills required, please submit your CV along with any other required or relevant documentation.

We look forward to hearing from you if you have skills that support our future vision. Lancashire Cricket is an equal opportunities organisation, and we are committed to providing new opportunities and striving for greater diversity.

It is a priority for Lancashire Cricket to ensure our Club appropriately reflects the wider communities across the North West and as we strive to meet Sport England Guidance in this regard, we would welcome applications from individuals with the appropriate skills and experience that can also enhance our current diversity mix at the Club. 

We welcome applications from all ages and backgrounds and are looking for candidates who can contribute diversity of representation and thinking to Lancashire Cricket. Please also be aware, all of our roles are subject to reference checks from previous employers.

Lancashire Cricket Club and the Hilton Garden Inn are committed to safeguarding children and adults at risk. As part of that commitment, this post requires a DBS (Disclosure and Barring Service) check at the appropriate level. The possession of a criminal record will not necessarily prevent an applicant from obtaining this post, as all cases are judged individually according to the nature of the role and information provided.

Lancashire Cricket Club and the Hilton Garden Inn are committed to safeguarding children and adults at risk. Due to this post being in regulated activity, the potential employee will be required to undertake a Disclosure and Barring Service check at the appropriate level. It is a criminal offence for a barredperson to attempt to engage with vulnerable groups. The possession of a criminal record will not necessarily prevent an applicant from obtaining this post, as all cases are judged individually according to the nature of the role and information provided.