Content Designer - Experience Innovation Team

End Date
Tuesday 30 January 2024
Salary Range
£66,861 - £74,290
We support agile working - click here for more information on agile working options.
Agile Working Options
Hybrid Working
Job Description Summary
Lloyds Banking Group is the UK’s leading bank with over 30m customers and its biggest digital bank, with over 18 million active online customers.
We’ve placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years.
We serve millions of customers every day, from individuals and families to large businesses and corporations. This means we’re well - placed to help Britain prosper by shaping the way we spend, save and borrow.
Job Description
JOB TITLE: Content Designer
SALARY: £66,861 - £74,290
LOCATION(S): London / Edinburgh
HOURS: Full-Time
WORKING PATTERN: Our work style is hybrid, which involves spending at least
two days per week, or 40% of our time in the office.
About this opportunity
An excellent opportunity has arisen for a Content writer to join the Experience Innovation team at Lloyds Banking Group. As part of this team, you'll be working with our Experience design colleagues, Product Owners, and Engineers at the bank.
Within this role you'll:

• Work directly with senior managers at the Group to help elicit and capture business visions.
  
• Work in a small team of researchers, designers and prototypers to help envision, experiment with, and share those business visions as high level customer propositions.
  
• Create clear, engaging, inclusive and accessible content that supports excellent customer experiences.
  
• Ensure design, technology and business thinking in all the work the team produces.
  
• •Nurture a culture of inclusion, diversity, collaboration and co-creation.
  

What you'll need

• Always curious and open about learning new things.
  
• A strong empathy for people, understanding their needs, aspirations and challenges.
  
• Strategic approach to content writing, with experience in considering business, technology and customer needs and aspirations together.
  
• Flexibility in writing on-brand content in multiple tones of voice, and across different channels.
  
• Strong communication skills to work across a range of situations and audiences.
  
• Experience using and collaborating in Design platforms, such as Figma.
  

About working for us
Like the modern Britain we serve, we’re evolving. Investing billions in our people, data, and technology to transform the way we meet the ever-changing needs of our 26 million customers.
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
  
• An annual performance-related bonus
  
• Share schemes including free shares
  
• Benefits you can adapt to your lifestyle, such as discounted shopping
  
• 30 days’ holiday, with bank holidays on top
  
• A range of wellbeing initiatives and generous parental leave policies
  

Ready for a career where you can have a positive impact as you learn, grow, and thrive? Apply today and find out more. Join our journey.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.