Controls Assurance Manager - Hybrid

Controls Assurance Manager

Location: Bradford, Chatham or Petersfield

Working Pattern: Our working style is hybrid, but we recognise the importance of collaborative working with our colleagues often 2 days per week in one of our offices

Benefits: Discretionary annual bonus, 25 days holiday up to 30 days (depending on service), pension scheme with matched company contributions up to 10%, 1 paid day to ‘give back’

Don’t hesitate to apply for a role even if you don’t meet all the criteria; your unique strengths and eagerness to learn can be just as valuable.

You and Your Team:

Reporting into our Senior Risk Assessment Manager, in this role you will deliver a key part of our supervisory outsourcing responsibilities by performing essential qualitative oversight over important and critical suppliers.

You will manage a specialist team to deliver controls and outcome assurance over 3rd Party Suppliers. Ensuring suppliers provide complete and accurate qualitative services to COO, generating the right outcomes for customers and meeting policy requirements

In your day-to-day role, as a Controls Assurance Manager, you will:

• Manage the specialist First Line Controls Assurance Team conducting assurance oversight on important and critical third party suppliers to COO.
• Be directly responsible for the qualitative output of the Team.
• For Debt purchasers and debt collection agencies ensure services provided continue to be aligned to Vanquis policies and practices and that suppliers are generating fair outcomes for customers.
• For material outsources ensure end to end case management, outcomes and decisions generated for customers are correct and meet qualitative requirements. This includes but is not limited to coverage of specialist operations for our credit card, loan and vehicle finance products specifically: Financial Crime Operations, Fraud Operations, FOS, Complaints Admin and Exceptions. It is possible the scope of specialist operations may increase.
• Provide accurate management information to support the effective management of our third party outsourcing partners,  ensuring senior management have necessary information
• Challenge and escalate non-performance of quality standards, outcomes and decisions.
• Develop a highly productive and motivated team of Control Assurance Leads to achieve high levels of quality output, through coaching and training.
• Monitor daily/weekly/monthly workloads and manage team priorities.
• Hold regular team meetings, embedding a culture of engagement within the team and to take ownership of employee satisfaction.
• Be expected to travel as required to meet key goals and objectives. This includes travel to UK internal sites, UK Supplier sites and foreign travel to South Africa & India to visit Strategic Partners.

What will make you stand out?

• Strong knowledge of Credit Cards, Loans and Motor Finance products.
• Excellent knowledge of the process’ performed within Financial Crime, Fraud, FOS, Complaints Admin, Exceptions.
• Excellent knowledge of Debt Purchase and Debt Collection Agencies.
• Excellent knowledge of managing important 3rd party suppliers, including contractual set up, governance and routine operations.
• Expertise in using data and manual review to measure conduct risk within an operational context.
• financial services experience
• Operations Management experience
• Experience working in a specialist assurance role.
• Has supported aspects of team management including recruitment, objective setting, performance management, conflict resolution and personal development

Our average process takes up to 4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team throughout the process.

As this role involves working within a regulated environment any offer will be subject to satisfactory background checks including criminal record check, credit check, fraud check and employment references.

Your working life: If you prefer to work part-time, we'll make this happen whenever we can - whether this is to help you meet other commitments or strike a great work-life balance. A fear of losing your current working flexibility shouldn't hinder you from applying for new opportunities, which is why we aim to match your existing flexible working arrangements where possible.

Why work for us?

Back in 1880, our founder, JK Waddilove started to provide factory workers in Bradford, with essentials, when others wouldn’t, like coal and clothing.
Times have changed since then, society has moved on, and our market and customer needs have evolved. What has not changed though, is our long-established desire to help put people on a path to a better everyday life.
Today we have stayed true to our purpose, just as we’ve always done, in our communities, for our customers, in an evolving and changing world.
It’s why we are here, it’s how we will stay, and as Vanquis Banking Group, we can look to the future, and look back at our past with pride.

At Vanquis Banking Group we believe in looking after our colleagues, so we do our best to create a rewarding, engaging, and supportive work environment across our various divisions.

We let our colleagues know we appreciate their hard work by offering competitive salaries, benefits, and a Group wide recognition scheme. All colleagues are eligible to join a pension scheme, and, after six months’ service, you can join our ‘Save as you Earn’ and 'Buy as you Earn' schemes.

We offer a range of training and development opportunities to help each of our colleagues maximise their potential, whatever their role. From your first day working with us, we’ll help you settle into your new role and are happy to talk to you about your career aspirations.

Equal Opportunity Statement

Here at Vanquis Banking Group, we embrace everyone’s unique strengths and identities to be themselves at work. Regardless of how you identify yourself, your sexual orientation, martial or civil partner status, race, colour, nationality, ethnic or national background, faith, disability, or age – your experiences and background help enrich our teams, and most importantly help support our customers in the best way possible. At the end of the day, its our people that help us to fulfil the reason why we’re here in the first place: to help put people on a path to a better everyday life. 

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available to help. You can contact us at [email protected]