Controls Manager

Job Title: Controls Manager

Location: Hertfordshire (Hybrid)

Salary: Up to £75,000

About Us: Our client is a leading global retailer committed to delivering exceptional experiences to their customers while ensuring the highest standards of integrity and compliance. Their dedication to excellence extends beyond their products and services; it permeates every aspect of their operations. As they continue to expand and innovate, they are seeking a skilled Controls Manager to join our dynamic team.

About the Role: As the Controls Manager, you will play a pivotal role in shaping and fortifying their control and risk frameworks across their core people processes and systems. You will lead the development, implementation, and enhancement of key and non-key controls, ensuring alignment with regulatory requirements and industry best practices.

Key Responsibilities:

• Develop end-to-end Controls Framework for new processes and People systems.
• Own and continuously improve Risk and Control Matrices.
• Establish Control KPIs to monitor the control environment for end-to-end processes.
• Collaborate with Global Process Owners, Process Teams, and Service Leads on changes impacting the Controls Framework.
• Partner with Internal and External Audit and other Second Line of Defence teams.
• Review, monitor, and manage second line of defence assurance activities, including Key People Control self-assessment, Risk Management, IT Risk and Controls, Legal compliance, Fraud, Investigations, and Security.
• Lead and support Control Self-Assessment for the 1st Line.
• Assist in documentation and preparation of Governance and Audit Committee reports on control design and effectiveness.

Requirements:

• Strong working knowledge of Controls, Compliance, IT, and Audit in an HR environment.
• Ability to review and re-engineer procedures, formulate policy, processes, controls, and compliance measures to mitigate risks effectively.
• Provide technical guidance and deliver training to end users.
• Proficient in data interrogation to identify issues, errors, and potential fraud.
• Capable of performing and leading investigations, as well as facilitating and implementing key actions.

Experience:

• Expertise in payroll and related HR processes within a large, complex organisation.
• Proven experience in internal controls documentation, implementation, and improvement.
• Familiarity with enterprise controls and compliance standards.
• Knowledge of IT Auditing and Sox Framework.
• Understanding of IT Controls, including the 3 lines of defence model.
• Demonstrated ability in senior stakeholder engagement and management.