AddressCorporate Security – GAP Regional Protective Services Employee AssistanceSenior Manager
Location: UK
Career Level: Senior Manager
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.
We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.
“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO
Overview of the Team:
People are at the heart of Global Assistance and Protection (GAP), Accenture’s Corporate Security Team. We are an organization of highly skilled, experienced, and diverse professionals who take immense pride in serving Accenture and helping grow the business. The Regional Protective Services team is a core part of GAP with members based out of various regions of the world.
Job Summary
Join Accenture's dynamic Global Assistance and Protection (GAP) team as the Employee Assistance Senior Manager (EMEA). This position is GAP’s primary responder for various incidents/emergencies involving individual employees throughout the EMEA region. These incidents include but are not limited to medical situations, missing persons, workplace violence, traveler security issues, etc. They will be the liaison between Accenture’s Security Operation Center (ASOC) and the various key stakeholders in these matters, such as Employee Relations, Human Resources, Workplace, Legal, IT, Travel, etc. As an experienced professional in responding to and handling various personnel crises, they will provide strategic guidance and ensure the proper support teams are informed and engaged in responding to and supporting our employees during emergency situations. By utilizing their expertise to provide strategic guidance, assess potential risks, and partner with our wider Accenture support team, they will play a key role in assuring the safety of Accenture’s people.
Responsibilities/Accountabilities
Primary point of contact for individual emergency calls from the ASOC for the EMEA region. Some of these calls will need to be handled exclusively by GAP and others may need additional support teams to assist, such as Employee Relations.
Primary escalation path for relevant incidents raised through our partners, such as Employee Relations, Human Resources, or Workplace.
Develop training plans for GAP and Accenture partners to ensure collective readiness and clear lines of responsibility when handling relevant crises.
Lead the Behavioral Threat Assessment Team (BTAT) training and operations across the EMEA region.
Develop and maintain strategic relationships across Employee Relations, Legal, HR, Workplace, IT, Travel, etc.
Maintain accurate reporting records to track trends and identify which incidents may require additional support/resources.
Work directly with GAP’s Regional Protective Services Managers to ensure they are informed and properly supported for employee crises taking place in their respective regions, especially those that could have broader impact on our facilities’ security posture.
Ensure GAP’s guidance and response actions are aligned with Accenture’s Policies.
