Credit Control

Your new company
A specialist, award winning business in Bath are seeking a Credit Controller to join their high performing credit team.
Your new role
Duties and responsibilities will include:

• Contact customers for outstanding charges and the collection of late payments.
• Utilise negotiation skills to engage with customers and recommend work-out strategies to line management.
• Arrange collection of assets via third parties where appropriate.
• Complete administrative tasks as necessary during the life of the contract, ensuring all data is uploaded onto relevant systems completely, accurately and in accordance with GDPR guidelines
• Monitor customer payment performance.
• Deal with customer service enquiries via telephone, email and post
• Escalate issues and complaints in a timely manner, in accordance with company processes and regulatory requirements

What you'll need to succeed
The successful candidate will ideally have previous experience in a customer facing role alongside:

• Demonstrable strong telephone cash collection experience
• Ability to interpret financial data
• Excellent attention to detail, organised and able to effectively prioritise workload
• Good negotiation and general communication skills
• Experience of using MS Office systems (Outlook, Word, Excel)

What you'll get in return

• Monday - Friday (9am-5pm with 1 hour for lunch)
• 24 days annual leave, increasing to 26 days after 2 years' service
• Life assurance & Income protection
• Private medical insurance
• Healthcare cashback plan
• Holiday exchange scheme
• Cycle to work scheme
• Auto-enrolment pension
• Very close proximity to the train station and park and ride drop off
• CPD opportunities
• Hybrid working ( 2 days work from home)

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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