Credit Control Assistant

Reed Accountancy are currently recruiting for a Credit Control Assistant to join our Worcester based professional services company.

This role sits within the UK-based part of Finance Shared Services Facility and within the cash collections team. This role is to collect monies due to the company by their clients on a timely basis, predominately via telephone, but also using statements and delinquency letters and email as and when required.

This new position is a great opportunity for the right person to make a positive impact in a changing business and systems environment.

Experience:

• A strong track record of working in a Collections/Credit Control environment.
• Experience working with purchase orders and resolving disputes.

Skills:

• Excel: Intermediate level in order to create spreadsheets and maintain databases when required.
• Word: Basic level in order to create written communication and reports.
• Outlook: Intermediate level in order to communicate with Customers via email.
• Telephone Skills: Ability to handle all types of calls, whether internal or external, in a polite, helpful and informative manner.
• Able to work collaboratively, thus building strong relationships with Project Managers and Finance colleagues.
• Skilled at prioritising workload to ensure key deadlines are met.
• Organised and flexible.
• Effective communicator.

Responsibilities:

• To assist in the collection of external customer debt.
• To inform and resolve any issues or disputes on external Customer accounts that may prevent payment.
• To build internal Customer relationships to assist in the Cash Collections role.
• To build external Customer relationships to assist in the collection of cash.
• To ensure that appropriate action is taken against accounts that are in default, in line with the Cash Collections procedure.
• To maintain Customer account records to communicate previous actions taken.
• To demonstrate ability to meet the monthly cash target both individually and as a team.
• To advise Business Units of any potential issues or problems that may arise on external Customer accounts.

Additional Information:

Working hours: 37.5 hours Monday - Friday.Work Location: Hybrid (one day per month required in the Worcester office) Applicants must have the required the infrastructure to enable remote working.

If you have the skills and experience listed above, please apply now for immediate consideration.