Credit Control Manager

Portfolio Credit Control are sourcing for a highly reputable client of ours who we have been working with for a number of year placing Senior members of the Management team. This is an excellent opportunity for an individual with strong managerial experience looking to drive a motivate a large team to smash targets and continue to perform to a high standard. You will be joining a business that values their employees which is shown by the progression within the team.

Overall Role Duties:

• Maximise debt recovery and collection in accordance with contractual terms whilst providing a high level of customer service to both internal and external clients.
• Drive aged debt reduction to achieve monthly and quarterly targets.
• Ensure that both daily and weekly targets for cash collection and debtor days are being met by the team.
• Day to day management and allocation of workload to collections team.
• Manage all escalated, complex or problematic queries and complaints, identifying the root cause.
• Identify solutions and deliver or supporting other areas to deliver the improvements.
• Maintain strong financial controls in the processing of all transactions.
• Complete any other duties reasonable defined by management.
• To improve people effectiveness and fulfilment through regular coaching and mentoring.

• To recognise and reward high performing members of the team.
• To drive performance in team through delegation towards Team Leaders with regular feedback, performance management reviews, regular team meetings and 1-2-1's.
• To identify training needs and facilitate development through training and effective delegation.

Skills & Experience:

• Ideally over 2+ years' managerial experience within a Credit Control or Collections department
• Experience in supervising Junior members of staff within a Collections Team
• Previous experience of working towards tight deadlines and target set by senior management
• Exposure to conversations with customers around collecting debt
• Ability to listen to customers and negotiate solutions
• Confident in proposing changes and improvements to existing procedures
• A high degree of numeracy and literacy
• Intermediate knowledge of Microsoft Excel (including VLOOKUP's)

If you feel you have the relevant experience, please apply with an updated Cv and I would be happy to share more details.

P78787CV1R

INDCC