Credit Controller

Onebright is the personalised mental healthcare company building a brighter way to provide life-changing support for people around the world. We work with everyone from insurance providers and companies to GP's and individuals to get people the support they need to feel better.

Onebright is now the fastest growing provider of private outpatient mental health services across a continuum of care, and the leading outpatient mental healthcare company in the UK for patient referrals. We remain exclusively focused on mental health – dedicating all our energy and investment into improving end-to-end services for employees’ mental health.

We have an opportunity to join our finance team as a Credit Controlleryou will Assist with the processing of payments associated with member contributions and ensuring that outstanding debts associated with these are effectively managed.? Work with the Billing lead, to ensure DNA charges are effectively recovered from clients. 

Key responsibilities:

• Own the?debtor account and ensure processes are in place to identify and collect all member contributions in a timely manner
• Embed monthly review processes, including the management of monthly debtor review processes within Finance
• Update and present the monthly?debtor dashboard to management and provide insight into the movements in the monthly debt balances
• Deal with associated queries to facilitate timely payment
• Maintain regular contact with debtors through telephone calls and emails to obtain timely payment of due balances
• Identify and escalate disputed accounts and define resolutions
• Liaise with customers and internal staff to resolve issues quickly and efficiently
• Setting up new customer accounts ensuring all information is present and correct
• Reconcile remittance advices against client accounts
• Producing and distributing monthly statements to clients where necessary
• Maintaining excellent customer relationships at all times

Qualifications and Experience: 

• Effective communicator, ability to manage difficult conversations with clients 
• Experience of working in fast-paced Finance team, with focus on debt management is essential 
• Ability to work within a team, understand processes & work proactively is essential 
• IT literate with intermediate experience of Excel (Pivot Tables, V Lookups) 
• Confident, articulate and adept in obtaining information 
• Organised/methodical in approach to work and able to prioritise appropriately  

"Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Onebright, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles."

Additional Information

• For further information please call the Onebright Recruitment Team on for more information.
• Should you wish to discuss any reasonable adjustments or assistance you might need in the application or interview process, please contact our Recruitment Team and we will seek advice from our HR Team how best to support you.
• Please note, all applicants must be legally entitled to accept and perform work in the UK and all positions are subject to a Satisfactory DBS and Credit check.