Credit Controller

Job Title: Credit Controller
Salary: 14,400 pro rata (full-time equivalent 27,000)
Contract: Permanent, Part-time
Working hours: 20 hours a week (flexibility on days)
Location: Remote - UK based

About Ethical Property

Founded 25 years ago, the Ethical Property Company provides affordable workspaces to charities, community groups, campaigns and social businesses working for a fairer and more sustainable society. From humble beginnings, the company has grown steadily and now owns or manages 17 centres across the UK providing office, retail and conference space to over 1,000 social change organisations. Flexible leasing arrangements provide our tenants with long-term security and working alongside like-minded organisations offers them influence-enhancing networking opportunities.
The company has some 100 staff, based in our properties in London, Oxford, Bristol, Cardiff, Edinburgh, Sheffield, Bath, Brighton and Manchester. Our centres are managed to minimise energy use, waste, car travel and the use of harmful materials while offering tenants modern, affordable, and flexible space managed in a transparent and supportive way.

The Post

To administer the credit control function, ensuring all outstanding debts are collected on time and minimising credit risks. This also includes implementing relevant policies and procedures as well as contributing to the maintenance of a healthy cash flow and optimising financial performance.

Finance Responsibilities
Using accounting software Sage Intacct and Quickbooks.
Specific Responsibilities
Monitor and manage the credit control processes, ensuring adherence to company policies and procedures.
Monitor customer accounts to ensure timely payments and address any payment delays or discrepancies promptly.
Issue statements to customers and follow up on any queries raised.
Assist with the generation of customer invoices and direct debit collection process.
Assist with the reconciliation of customer accounts.
Engage with customers to establish payment plans, negotiate payment terms and resolve billing inquiries or disputes.
Develop and implement strategies to minimise late or non-payment by customers, including initiating collection actions and negotiating payment plans.
Generate regular reports on accounts receivable, collections and credit risk to management, highlighting areas of concern or improvement opportunities.
Maintain strong relationships with customers, providing excellent customer service and addressing their queries or concerns related to credit matters.
Person Specification

Personal competencies and skills:
Collaborative approach with strong teamwork skills;
Customer-focussed approach to providing a finance service;
A high level of personal organisation

Essential skills and experience:
Credit control experience.
Ability to act quickly and effectively using their own initiative.
Meticulous attention to detail.
Ability to work under pressure and to tight deadlines.
Excellent communication skills at all levels.
To be able to work alone and as part of a wider team.
To be trustworthy, personable and reliable.
Excellent IT skills, including computerised accounts packages and Microsoft Office - at least to intermediate level in Excel;
A commitment to social and environmental issues.

This is a permanent part-time role with a three-month probationary period. The post is part-time based on a 20-hour week, working between Monday to Friday, between 8 am and 6 pm, working hours to be confirmed. The salary is 14,400 pro rata (full-time equivalent 27,000).

The role benefits include 25 days holiday entitlement per year as well as statutory bank holidays. We offer a company contribution up to 7% to a pension dependent on scheme choice, a free company bicycle scheme with bicycle maintenance costs, season ticket loans, interest-free personal loans, as well as other benefits.

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