Address About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —
www.tollgroup.com
Job Overview:
To strongly influence cash collection / aged debt (60+ & 180+) and to pro-actively contribute towards achieving a monthly DSO KPI. To enhance the customer end-to-end experience and remove any obstacles preventing timely payment of invoices. Hybrid- home/ office- work schedule.
Job scope:
- Cash collection by phone/email aiming for an average of 100 core contacts per week
- Ability (probably from extensive experience in credit control and in some technical areas of the freight forwarding industry) to “sense” from various available data whether a customer is likely to default in future); to balance customer relations with refusal to give credit/further credit at a given time; and associated with this the ability to detect the difference between a genuine customer complaint and an excuse not to pay
- Proactively pursues systems optimization and bringing forward ideas for improvement of the credit control systems
- Solely ensuring regular Client statement of accounts issued
- Willing to assume responsibility for resolving customer problems
- Interpret a Clients balance sheet to reveal credit worthiness in conjunction with Creditsafe vetting tool
Qualifications
- Ideally over 1,5 years’ experience in Credit Control position, with current hands-on
- You possess excellent telephone manner
- Ability and confidence to deal with difficult customers or staff if the need arises
- You possess a methodical approach to work, are well-structured and are able to prioritise workload
- IT literate (ability to use MS Office tools such as Word, Excel etc.)
- Freight forwarding background and knowledge of CargoWise 1 would be an advantage
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in United Kingdom and be prepared to undertake pre-employment checks including a criminal history check and medical. 
