Credit Controller

Vacancy: Credit Controller

Reference: CC/LSB/03/2024

Date: 28/02/2024

Contract: Permanent

Hours of Work: Full Time (36.25 hours per week, Monday to Friday)

Reporting to: Finance Director

Salary: £26k-£30k per annum

Location: Hybrid working between home and our Lisburn (Northern Ireland) office

At Xperience we deliver business efficiencies through Digital Transformation. We put our clients at the heart of everything we do, helping them create better, faster processes, build stronger customer relationships, strengthen data security, accelerate profitability and position them for growth. That’s why we’ve got over 1,400 clients who are more efficient, more productive and more profitable just because they work with us. And, it’s why 95% of our clients say they would recommend us. But really, it’s our people that make the difference at Xperience. They have the expertise and ambition to collaborate with our clients to guide them towards the optimum solution. Together as a team and through partnerships with world leaders in technology, we provide smart solutions that provide real digital transformation in businesses, including Cloud, ERP, CRM, Managed IT, and Cyber Security.

About the role

The role of Credit Control Assistant will work with our customers to manage and reduce ageing debt. Ensuring that relevant Codes of Practice, Data Protection and in-house procedures are followed, you will have responsibility for the entire credit/debt lifecycle, whilst assisting the rest of the team with general admin duties.

What you’ll be getting up to on a day-to-day basis:

• Collecting all outstanding Debt from customers based on agreed client terms, ensuring that Overdue Debt is minimalised
• Escalating any issues arising from Debt to the appropriate Account Manager or Director and follow-up to ensure this is resolved.
• Processing all monthly Sales Receipts and ensure all allocations are up to date on a daily basis.
• Producing all monthly statements, ensure they are sent to clients and any subsequent queries addressed in a timely manner
• Raising deposit/stage invoices as required to assist the timely collection of Debt.
• Providing administrative support in relation to the completion of Finance Agreements, and Direct Debits as requested
• Answering the telephone and direct calls correctly and professionally
• Assisting with all functions within the department as required
• Assisting with other general office duties as necessary

Person Specification

Essential Criteria:

• Previous Credit Control experience across a wide and varied client base
• GCSE Maths and English at Grade 9-4/A*-C (or equivalent)
• A working knowledge of MS Office packages such as Outlook, Word & Excel
• Able to evidence strong communication skills and proficiency in English language, both verbal and written
• Excellent attention to detail
• Willingness to learn
• Valid Right to Work in the UK (We do not currently hold a visa sponsorship licence)

Desirable Criteria:

• Experience of working in a busy finance or administrative department
• A working knowledge of Microsoft Business Central Accounts package
• Experience of working in the IT industry

Benefits Package:

• 30 days annual leave plus 8 bank holidays
• 1 additional day’s leave for your birthday
• Employer pension contribution
• Hybrid working
• Cycle to Work Scheme
• IT Purchase Scheme
• Access to Skillsoft Learning and Development Platform
• Employee Assistance Programme
• Referral bonus scheme of up to £1,500 when you successfully refer a friend

*T&Cs apply based on contract

Competencies required for role:

Teamwork and Collaboration

Seeks to make a positive impact and has a “can do” attitude and works co-operatively and supportively with colleagues.

Results Focussed

Is focused on understanding customers’ needs and is driven to fulfil them. Accepts ownership, prioritizes tasks and overcomes obstacles while working to strict deadlines.

Judgement and Decision Making

Uses good common sense resulting in judgement being effective and logical.

Communication

Conveys information and ideas clearly and respectfully, and respects confidentiality.

Application Process:

To apply, candidates must submit a fully completed application form. CVs and covering letters will not be considered and should not be submitted.

Please note that we reserve the right to close the vacancy before the listed closing date, when we are in receipt of sufficient applications. Should you wish to apply for this post, you are advised to complete and submit your application as soon as possible.

Xperience is an equal opportunities employer.

Job Types: Full-time, Permanent

Salary: £26,000.00-£30,000.00 per year

Benefits:

• Additional leave
• Company pension
• Cycle to work scheme
• Free flu jabs
• Free parking
• Life insurance
• On-site parking
• Private medical insurance
• Referral programme
• Work from home

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Antrim, BT28 2EX