Credit Controller

Here at Graham & Brown, we are looking for an enthusiastic Credit Controllerto join the team, based in Blackburn. You will join us on a full-time, permanent basis. In return, you will receive a competitive salary of £24,186 to £25,459 per annum, plus a great range of benefits.

Graham & Brown has had design and colour at the heart of our business for over 75 years. With leading brands such as Superfresco Easy and the Graham & Brown brand itself, our offer stretches across categories from wallpaper, paint, fabric and wall art. We are committed to contemporary, leading-edge design, across our international markets, and put the customer at the heart of everything we do. We have been recognised as a “Cool Brand” on seven successive occasions. As a 3rd generation, family run business, we have the luxury of freedom to implement fresh ideas and to form great working relationships with all our colleagues across the business. We are also a carbon neutral business with a real commitment to sustainability.

We offer a range of excellent benefits, including:

• 32 days’ holiday entitlement (including Bank Holidays)
• Flexi-time working
• Birthday day off
• Generous staff discount on all Graham & Brown products, up to 60%
• Access to colleague discount portal 
• Access to Employee Assistance Programme
• Generous pension, totalling 10%
• Life Assurance
• Free parking
• Use of company pool cars for company business
• Regular Company social events, brought to us by our very own Fun Squad!

As our Credit Controller, you will manage the sales ledger on a day-to-day basis, building communication and relationships with our customers to ensure prompt payment for all monies due to the company in line with the company’s credit management policy.

The Credit Control team has responsibility for a large variety of domestic, export and inter-company balances split across 3 team members. The team also supports our US subsidiary with cash allocations and other related tasks.

Our Credit Controller will have the following responsibilities:

• Daily processing/posting in AX (ERP system) of invoices and credit notes including the transmission by EDI to customers on a timely basis for both domestic and international customers.
• Daily posting in AX of cash receipts to the appropriate accounts and the allocation/reconciliation of the cash receipts along with any settlement discounts in all currencies. Identify any short payments and deal with any queries.
• Work in customer portals to obtain remittances and other documents as and when required.
• Resolve all short payments/queries as quickly and efficiently as possible to maximise the cash inflow to the company. Request proof of delivery from carriers and seek authorisation to credit for pricing queries/collections from the Customer Service Teams.
• Work with the other Credit Controllers (two) on various queries, helping each other as far as possible, balanced with raising query to manager when appropriate.
• Review and manage old debts on customer accounts responsible for, proactively chasing customers and where necessary, proposing and managing payment plans to ensure cash is collected.
• Perform a monthly review of the debtors ledger, producing analysis of old debt and actions list to target cash collection.
• Generation and posting of collection letters, customer statements and telephoning customers in order to expedite payment of overdue monies on a monthly basis.
• Process customer payments via the online system in all currencies.
• Review and explain debtor balances monthly with the team and Finance Projects Manager.               
• Understand and implement the Credit Insurance policy, request and maintain credit limits and ensure the company operates within the policy rules.

Experience and skills required by our Credit Controller:

• Aptitude for numbers.
• Knowledge of accounting systems (experience of Microsoft Dynamics AX advantageous).
• All round sales ledger knowledge.
• Account reconciliation skills.
• Good computer skills across Microsoft applications, proficient in Excel.
• Good telephone manner.
• Flexibility.
• Self-motivated.
• Able to work on own initiative.
• 2 years previous experience is desirable.

If you have the skills and experience we are looking for, click ‘Apply’ now to be considered our Credit Controller - we’d love to hear from you!