Address
Form of work
SalaryCustomer Relationship Management (CRM) Manager - From £40,000+benefits
Winchester, Hampshire/Hybrid
Our client is an ambitious Leisure, Arts and Cultural Trust with over 20 diverse arts, entertainment and visitor attraction venues hosting a range of productions, exhibitions, events, workshops and classes to the communities of Hampshire and beyond.
We are looking for a Customer Relationship Management (CRM) Manager to support the Group Sales and Business Manager and Marketing Director develop and lead an integrated sales and commercial strategy to drive visitor numbers, customer retention and revenue through existing and new income streams as part of their wider vision to safeguard their cultural and heritage centres for future generations to enjoy.
Benefits
- Opportunity to develop and evolve the role further.
- Ongoing mentoring and development to support with future advancement.
- Working for a supportive, inclusive, fun organisation with a genuine purpose to enrich the lives of the communities they serve.
- 5% employee/7.5% employer pension
- 25 days annual leave plus bank holidays
- Life Assurance 3x annual salary
- Electric car lease salary sacrifice scheme.
- Travel expenses away from the Winchester Head Office.
- Hybrid working 1-2 days week.
The Ideal candidate:
- Experience in implementing CRM strategies to drive acquisition and retention.
- Experience of leading and influencing successful matrix teams across marketing, sales, service and operations.
- Experience of analysing customer data and developing customer insights.
- Experience of using CRM and or ticketing platforms, ideally Spektrix.
- Experience of managing and maintaining stakeholder relationships.
- Excellent IT skills including Microsoft Office.
- Fully conversant with GDPR and PECR requirements.
- Able to commute to Winchester at least three times per week.
- Ideally experience or awareness of the importance of data insight in a charity context.
- Ideally experience of using data in a fundraising environment.
- Ideally an appreciation for the arts, heritage and culture.
For further information, please click apply with your CV and we will be in touch promptly if you have the right level of experience.
