Customer Account Manager

The Customer Account Manager role is pivotal in providing top-tier customer service and maintaining strong relationships with clients. The role requires proficiency in account management, problem-solving, and effective communication. The following will offer a wide range of professional opportunities alongside an extensive salary & benefit package available to all relevant levels.

Client Details

Our client is a well-established business services provider in Hale, boasting a robust team of dedicated professionals. They are renowned for delivering high-quality services, maintaining a strong presence in the market, and consistently prioritising customer satisfaction.

Description

Core duties consist of:

• Manage and maintain Customer accounts effectively.
• Build and maintain strong, long-lasting customer relationships.
• Ensure the timely and successful delivery of solutions according to customer needs.
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecast and track key account metrics.
• Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment.
• Assist with high severity requests or issue escalations as needed.
• Coordinate with other team members and departments to optimise the sales effort.

Profile

The successful applicant should consist of:

• A degree in Business Administration, Sales or relevant field.
• Proven work experience as an Account Manager or relevant role.
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation.
• Solid experience with CRM software and MS Office.
• Fluent English speaking & writing
• Experience in delivering client-focused solutions to customer needs.
• Proven ability to manage multiple account management projects at a time while paying strict attention to detail.

Job Offer

• A competitive salary ranging upto £24,000 per annum.
• Internal progression.
• Comprehensive training and development opportunities.
• A positive work environment with a strong team ethos.
• The opportunity to work in the vibrant location of Hale.
• A role that offers a great deal of autonomy and responsibility.

We encourage all qualified candidates who are excited about this Customer Account Manager role in the business services industry located in Hale to apply.