Customer Account Manager

Our client is a global leader in Pharmaceuticals and Medical Devices, who are looking for a Customer Account Manager based in the North West to join their team on a contract basis.

The successful candidate will work collaboratively with our client's NHS and commercial partners utilising a proactive approach to co- creation of business strategies that will optimise retention and acquisition opportunities for them and result in the development of deep meaningful long term commercial relationships.

This is a 12-month contract, inside IR35. For more information, please contact Chloe McCausland at Clearline Recruitment today.

Responsibilities

• Custodian of Customer satisfaction within assigned accounts
• Accountable for Customer retention, extension, and growth within assigned accounts
• Drive Customer Digital Adoption
• Deliver on the contractual demands of the contract
• Leverages all company and 3rd parties' resources to meet both the customer's and the company's strategic goals and drive future growth potential and ensure retention
• Enables engagement with C-suite and senior management
• Collaborating with other members of the CAM team through skill and knowledge sharing
• Collaborate with the Sales teams with insights and customer knowledge sharing through Gold Sheet collaboration and use of Rexis
• Supporting the rest of the CAM team when areas become vacant and with holiday cover
• Active engagement with the Squad - working across the business and cross functional teams to support the customers' needs aligned with business objectives. Including but not limited to; finance and operations, customer services, technical services, procurement, commercial contracts, access, and innovation, as well as 3rd party partners
• Active support for other accounts a business needs demand

Experience / Skills

• Successful experience in a business function (sales, business/market development) in the healthcare industry
• Proven track record of adopting a customer centric Sales approach
• Evidence of track record managing multiple sales cycles and prioritising under pressure in a rapidly changing dynamic environment
• Experience in managing the fast-paced growth environment as well as mature established business segments (desirable)
• Evidence of building productive customer relationships leading to positive and sustainable outcomes
• Skilled in fostering a cross functional/matrix team environment with internal and external stakeholders
• Established in negotiating customer contracts
• Evidence of driving innovative business delivery model in healthcare (desirable)
• Tenacious and resilient with a demonstrated ability to acquire new business within complex and multi-layered customer organisations
• Solid go-to-market instincts to feed information back from the field to marketing, access and innovation and sales leadership
• Strong commercial acumen with the ability to recognise trends and customer dynamics within the UK healthcare setting
• Excellent stakeholder management skills
• Clear understanding of the tender process
• Proficiency with CRM and opportunity management systems, preferably Salesforce.com
• Willing to learn and be challenged, self-driven and motivated, capable of working with autonomy and assessing when to involve management support
• Strong negotiation and problem-solving skills backed up by a solid analytical capability and excellent communication/presentation skills
• Team player in a matrix with the ability to influence team member activities without direct authority and across internal functions to achieve objectives
• Fluent in English language, written and oral
• Proficient with Microsoft Office products
• Educated to a Degree-level or equivalent
• Full UK driving license
• Travel required, predominantly on territory (North West) but also nationally when required

Job Title: Customer Account Manager

Location: Primarily home based, travel to cover North West region

Salary: £175.00-£211.54 per day PAYE

Full Time

12 month Contract - Inside IR35

For more information about this role, and a full job description, please contact Chloe McCausland at Clearline Recruitment.